Kimberly Ann Ruane

• Operated delivery vehicle adhering to safety protocols and traffic regulations
• Managed efficient route planning to optimize delivery times and customer satisfaction
• Loaded and unloaded packages, ensuring accurate handling and secure transport
• Communicated effectively with dispatch team to coordinate deliveries and resolve issues
• Provided exceptional customer service during deliveries, addressing inquiries professionally
• Maintained accurate records of deliveries, including mileage logs and fuel usage
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Prepared and filed federal and state tax returns for individual clients.
• Reviewed financial documents to ensure accuracy and compliance with tax regulations.
• Assisted clients in understanding tax obligations and available deductions.
• Utilized tax software to process returns and maintain client records efficiently.
• Collaborated with team members to streamline filing processes and improve turnaround times.
• Educated clients on changes in tax laws affecting their filings and refunds.
• Conducted quality checks on submitted returns to minimize errors before submission.
• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Analyzed financial records to verify accuracy of tax returns.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Assessed client tax situations to determine best filing options.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
• Communicated with clients regarding tax situations, providing guidance on financial decisions.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Prepared tax returns for clients in various industries according to government regulations and requirements.

Manage the operations of the limousine service. Maintaining safety and state records to maintain the limousine service. Making reservations as well maintaining high customer service for all clients. Cleaning and servicing of the vehicle.