Summary
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kimberly C Dembetembe

Fort Myers,Florida

Summary

Diploma holder in Culinary Arts with a strong foundation in hospitality, enriched by hands-on experience at the front desk over the past year. Demonstrates a customer-focused approach, strong communication and organizational skills, and a genuine eagerness to learn and grow within a dynamic environment. Known for adaptability, effective multitasking, and problem-solving abilities. Culinary background enhances understanding of the broader hospitality industry, bringing a well-rounded perspective to guest service and operations.

Work History

Front Desk Agent (with Night audit training)

Luminary Hotel & Co
03.2024 - Current

Banquet Chef

Rainbow Towers Hotel
01.2022 - 01.2023

Education

Level 2 Diploma - Food Preparation And Culinary Arts

City And Guilds
01.2022

Level 2 Diploma - Professional Bakery (Patisserie and confectionery)

01.2022

High school diploma - undefined

01.2019

Skills

  • Multitasking in High-Traffic Environments
  • Telephone Etiquette & Call Management
  • Upselling & Cross-Selling Services
  • Professional Appearance & Demeanor
  • Team Collaboration (FOH & BOH Coordination)
  • Guest Relations / Customer Service Excellence
  • Handling Guest Complaints / Conflict Resolution

Cooking techniques

Culinary creativity

Food preparation

Kitchen safety

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
  • Mentored newly hired individuals in company processes and procedures which alleviated employee turnover.
  • Managed to attend a seminar at the hotel for emerging leaders where I learnt a lot of things.
  • I was nominated for the Elaine Mclaughlin outstanding hospitality service awards in Fort Myers.

Certification

  • Front of house Training - 1 years
  • Banquet Kitchen internship- 1 year
  • Diploma in food preparation and pastry

Languages

English
Native or Bilingual

Timeline

Front Desk Agent (with Night audit training)

Luminary Hotel & Co
03.2024 - Current

Banquet Chef

Rainbow Towers Hotel
01.2022 - 01.2023

Level 2 Diploma - Professional Bakery (Patisserie and confectionery)

High school diploma - undefined

Level 2 Diploma - Food Preparation And Culinary Arts

City And Guilds
Kimberly C Dembetembe