Kimberly Castro
Nordstrom
San Jose,CA
2
Languages
4
years of professional experience
Dedicated Prestige Beauty Advisor skilled in client relationship building and delivering outstanding customer service. Experienced in driving sales through product knowledge and visual merchandising. Specializes in makeup application, fostering customer loyalty, and enhancing satisfaction through personalized consultations and promotional events. Knowledgeable about skincare and makeup trends, committed to elevating customer experiences and achieving sales goals.
Work History
Estée Lauder Beauty Advisor
9 Months- Provided personalized beauty consultations to recommend skincare, makeup, and fragrance products
- Consulted clients to assess skin type, event needs, and preferred makeup looks.
- Built strong customer relationships through attentive service and product expertise
- Matched foundation, contour, and color palettes to diverse skin tones and undertones.
- Maintained deep knowledge of current beauty trends, brands, and Nordstrom offerings
- Supported sales goals by driving add-on purchases and repeat customer visits
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained counter and display areas for cleanliness and organization.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
Prestige Beauty Advisor
5 Months- Recommended prestige beauty products through personalized consultations aligned with guest needs.
- Delivered expert skincare and makeup guidance using brand knowledge and trend awareness.
- Maintained polished visual merchandising across prestige displays and promotional fixtures.
- Strengthened guest loyalty through membership enrollment and service-focused follow-up.
- Applied product demonstrations and application techniques to elevate guest shopping experience.
- Taught customers how to apply makeup and recommended optimal products.
- Cross-sold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
Beauty Advisor
1 Year 8 Months- Delivered personalized beauty recommendations across skincare, makeup, and haircare categories.
- Educated guests on product benefits, application techniques, and current beauty trends.
- Maintained clean, organized displays and replenished merchandise for consistent presentation.
- Built repeat business through attentive service and responsive issue resolution.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Assisted clients with shade matching, product selection, and service recommendations.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Head Hostess
8 Months- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Implemented strategies to increase table turnover rates during peak hours, optimizing service efficiency.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Trained and mentored staff members to ensure consistent service quality and adherence to restaurant policies.
- Monitored reservation system, adjusting as needed to accommodate special events.
- Cultivated relationships with returning guests, fostering loyalty and encouraging repeat business.
Education
High School Diploma
Skills
Product knowledge expertise
Makeup artistry
Skin consultation
Sales proficiency
Upselling strategies
Relationship building and management
Product display design
Event promotion
Exceptional customer service
Team collaboration
Product organization
Beauty product demonstration
Application techniques
Counter management
Goal driven
Accomplishments
Successfully grew an online following of 15.4k lovers of all things makeup and skincare
Awarded certificate for delivering elevated guest experience for two months in a row
Achieved employee of the month for exceptional performance in client onboarding, achieving number one status in new loyalty enrollment storewide
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Estée Lauder Beauty Advisor
Nordstrom
01.2026 - CurrentRead More
Prestige Beauty Advisor
Ulta Beauty Inc.
08.2025 - 01.2026Read More
Beauty Advisor
Ulta Beauty Inc.
12.2023 - 08.2025Read More
Head Hostess
Chili's Bar and Grill
01.2023 - 09.2023Read More
Opportunity Youth Academy
High School Diploma
Read More