Tetiana Kozatska
Leander,TX
Summary
Experienced beauty advisor excelled in driving sales through personalized service and in-depth product knowledge, leading to significant customer satisfaction and loyalty. Skilled in fostering positive interactions, adaptable to evolving trends, and committed to achieving sales targets through energetic engagement and a deep understanding of customer needs.
Overview
2
2
years of professional experience
Work History
Estée Lauder Companies Beauty Advisor
Belk
New Braunfels
05.2023 - Current
- Actively promoted store beauty events and promotions to encourage customer participation and drive sales growth which includes greeting and engaging every customer, personalising service to their needs, offering samples, recommending complementary products and/or services and informing customers about current promotions, events, and services within the store.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Perform makeup and skin care applications, skincare analysis, and product demonstrations with customers to drive sales and the customers experience.
- Educated customers on latest beauty trends and products, leading to informed purchase decisions.
- Participated in ongoing training sessions to continuously improve skills and stay informed about new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve customers.
- Book appointments and support the execution of services and in-store events that deliver an unrivalled customer experience while delivering on sales goals for the cosmetic brands and the store.
- Merchandised, organized and visually appealing product display, resulting in increased customer interest and engagement.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept work areas, tools, and equipment clean and properly sanitized. Maintained counter and display areas for cleanliness and organization.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Master - Commercial Law
Kyiv National University of Trade And Economics
Ukraine, Kyiv02.2019
Skills
- Customer Relations
- Selling Skills
- Make up Application Skills
- Positive Interactions
- Needs Understanding
- Adaptable and Flexible
- Energetic and Outgoing
Timeline
Estée Lauder Companies Beauty Advisor
Belk
05.2023 - Current
Master - Commercial Law
Kyiv National University of Trade And Economics