KIMBERLY G. HARKEY
Kannapolis,NC
Summary
Customer Service, Data Entry, Accounts Receivable Management Call Center | Operational Workflow | Order Processing | Data Entry Accounts Payable | File Management | Senior Management Support | Accounting Support Information Verification | Records Management | Training | Inventory Management Team Player | Trustworthy | Ethical
Overview
23
23
years of professional experience
Work History
Dispatch
SFA Fire Protection
Salisbury, NC
02.2019 - Current
- Scheduled all techinicians for their daily work in all departments
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Reconciled past due accounts achieving reduction in outstanding invoices.
Collections Specialist
KIMBRELL'S FURNITURE
Concord, NC
01.2018 - 01.2019
- Accounts Receivable
- Collected, entered and verified accuracy of client information
- Prepared project lists, written reports, letters and customer correspondence
- Researched information and analyzed data related to client demographics
- Responded to requests from clients and set-up payment agreements
- Responsible for timely, efficient and accurate data entry
- Provided customer service in person, via telephone and via correspondence
- Operated computer and related software applications
- Responsible for maintaining confidential records
- Maintained filing system and document management (data entry, scanning, faxing, emailing, and filing)
- Processed Account Receivable payments and followed up on collections
- Processed and distribute incoming/outgoing mail, and shipments
- Performed other accounting duties and support as needed
- Operated multi-line switchboard; answered incoming phone calls, screened and directed calls
- Supported senior management with special projects as needed
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls
Accounting and Human Resources Assistant
CERES TRANSPORTATION GROUP/ADCOM WORLDWIDE, Ceres Transportation
Charlotte, NC
01.2015 - 01.2018
- Group/Adcom Worldwide is a multi-modal service transportation forwarding company offering a full variety of international and domestic transportation services geared toward meeting customers individual needs and adhering to TSA and customs requirements
- Customs Processing
- Verified Certificates of Insurance for associated vendors
- Managed customs clearance process; processed customs entry invoices and payments
- Processed check requests
- Tracked shipments to schedule pick-ups/avoid demurrage
- Created and maintain client files
- Maintained and tracked warehouse inventory
- Prepared delivery orders
- Managed shipment dispatch/logistics, Processed accounts receivable
- Managed accounts payable from invoice receipt thru vendor payment
- Responsible for monetary transfers using bank software to apply and process payments
- Managed data entry
- Responsible for collection follow-up
- Verified of Certificates of Insurance for associated vendors
- Processed customs entries invoices
Customer Service Associate
PETTY HOLDINGS
Concord, NC
01.2009 - 01.2015
- Petty Holdings was the largest experiential motorsports entertainment company in the U.S
- It owned and operated
- Richard Petty Driving Experience, Exotic Driving Experience and American Muscle Car Challenge
- Managed incoming calls in the Customer Service and Sales Center
- Responsible for outbound customer incentive calls, supporting marketing/promotion initiatives
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with booking reservations, general inquiries, payment collection, verification of credit card transactions, refunds and website support
- Managed gift card verification and transactions
- Operated multi-line switchboard
- Accountable for accurate and timely management of incoming and outgoing mail processing
- Trained and mentored multiple new call center associates
- Received multiple achievements and awards, including; Employee of the Month and Top Sales Awards
Production Worker
PERFORMANCE FIBERS
Salisbury, NC
01.2000 - 01.2009
- Performance Fibers was a chemical manufacturing company that specialized in the production and transformation of raw materials into refined substances
- Machine Operation and Records Maintenance
- Responsible for data entry related to daily production activities such as safety reports, technical support and repairs made on machinery
- Trained and mentored new hires
- Responsible for maintaining and operating industrial machinery
- Member of safety committee
- Conducted departmental safety meetings
- Resolved issues quickly to maintain productivity goals.
Education
High School Diploma -
Northwest Cabarrus High School
Concord, NC06.1991
Skills
- Problem Identification
- Account Monitoring
- Accurate Payment Posting
- Accounting Remittances
- Cash Application
- Credit and Collections
- Billing Dispute Resolution
- Negotiation and Resolution
- Overdue Balance Detection
- Financial Recordkeeping
- Invoice Processing
- Collection Calls
- Monetary Transactions
- Daily Client Contact
- Route dispatch
Additional Information
References:
Merriann Davis 704-918-0605
Former Office Manager of SFA
Ann Barbee 704-223-1037
Former Vice President of SFA
Brandi Tucker 704-701-1487
Former Office Manager of Richard Petty Driving Experience
Timeline
Dispatch
SFA Fire Protection
02.2019 - Current
Collections Specialist
KIMBRELL'S FURNITURE
01.2018 - 01.2019
Accounting and Human Resources Assistant
CERES TRANSPORTATION GROUP/ADCOM WORLDWIDE, Ceres Transportation
01.2015 - 01.2018
Customer Service Associate
PETTY HOLDINGS
01.2009 - 01.2015
Production Worker
PERFORMANCE FIBERS
01.2000 - 01.2009
High School Diploma -
Northwest Cabarrus High School