Kyleigh Wall
Ardmore
Summary
Multitasking professional offering exemplary skills in keeping accurate records and documentation and mentoring new employees. Determined Dispatch Supervisor willing to manage schedules and keep a careful eye on man hours.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
Work History
Dispatch Supervisor & Finance coordinator
Nixnet Solutions
Ardmore
09.2024 - 12.2025
- Data entry and documentation review with administrative tasks.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Dispatch
- Supervised daily dispatch operations and ensured effective communication among team members.
- Coordinated transportation schedules to optimize delivery routes and minimize delays.
- Managed staff assignments and trained new employees on dispatch procedures.
- Monitored vehicle tracking systems for real-time updates on shipments.
- Resolved customer inquiries and provided timely support for service issues.
- Collaborated with logistics teams to streamline operational workflows and improve efficiency.
- Maintained accurate records of shipments and updated tracking information regularly.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Scheduled, assigned, and monitored the work of dispatchers.
- Monitored incoming calls to ensure they were handled promptly and correctly.
Senior Assistant Manager
Security Finance
Ardmore
11.2023 - 07.2025
- Managed daily operations and ensured compliance with company policies.
- Coordinated communication between branches
- Oversaw cash handling procedures to maintain accuracy and security.
- Facilitated customer inquiries and resolved issues promptly and professionally.
- Developed reports on operational efficiency for management review.
- Supported management in executing strategic initiatives for business growth.
- Identified process improvements that could be implemented to enhance efficiency across all departments.
Teacher
CTSA
Shawnee
07.2021 - 08.2023
- Developed engaging lesson plans to enhance student learning experiences.
- Collaborated with colleagues to create a cohesive curriculum across grade levels.
- Implemented classroom management strategies to maintain a positive learning environment.
- Participated in professional development workshops to refine teaching practices and skills.
- Communicated effectively with parents regarding student performance and behavior.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Developed and implemented lesson plans based on curriculum objectives.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
Financial Customer Service Representative
City National Bank
Shawnee
08.2016 - 11.2020
- Assisted clients with account inquiries and service requests.
- Processed transactions accurately and efficiently for customer accounts.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients about financial products and services offered by the bank.
- Guided customers in utilizing online banking tools and resources.
- Collaborated with team members to improve customer service processes.
- Maintained up-to-date knowledge of banking regulations and compliance requirements.
- Supported training of new staff on customer service protocols and procedures.
- Analyzed customer feedback to identify areas for improvement in service delivery processes.
- Identified potential fraud cases and escalated them according to policies and procedures.
- Handled customer complaints in a timely manner, following company procedures.
- Resolved conflicts between customers and other departments through effective communication skills.
- Initiated follow-up calls with customers to ensure satisfaction with services provided.
Education
Shawnee High
Shawnee , OKSkills
- Dispatch operations
- Documentation review
- Route optimization
- Vehicle tracking
- Customer relationship management
- Problem identification
- Operational efficiency
- Team leadership
- Effective communication
- Conflict resolution
- Process improvement
- Positive communication skills
- Scheduling expertise
- Knowledgeable in [software]
- Attendance documentation
- Coaching and onboarding
- Call handling
- Multitasking and organization
- Database maintenance
- Radio communication
- Time management
- Work order generation
- Customer relations
- Customer service
- Emergency protocols
- Team collaboration
- Record keeping
- Active listening
- Critical thinker
- Data entry
- [Software] proficiency
- Work order management
- Problem-solving
Timeline
Dispatch Supervisor & Finance coordinator
Nixnet Solutions
09.2024 - 12.2025
Senior Assistant Manager
Security Finance
11.2023 - 07.2025
Teacher
CTSA
07.2021 - 08.2023
Financial Customer Service Representative
City National Bank
08.2016 - 11.2020
Shawnee High