Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kim Welch

Dallas,GA

Summary

PBS Specialist from Northside Hospital, renowned for elevating customer satisfaction through expert problem-solving and analytical thinking. Spearheaded innovative training programs, significantly boosting staff performance and retention. Skilled in dental radiography and customer relations, consistently achieving project goals with cross-functional teams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

PBS Specialist

Northside Hospital
01.2013 - 02.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Enhanced customer satisfaction with timely and accurate issue resolution.

Education

Certified Dental Assistant - Dental

OEC
Dunwoody, GA
06.1981

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Dental impressions
  • Dental radiography
  • Digital X-ray proficiency
  • Equipment sterilization
  • Treatment room setup
  • Sterilization techniques
  • Appointment scheduling
  • X-ray processing
  • Professionalism and etiquette
  • Instrument sterilization techniques
  • Patient scheduling

Certification

Dental assistant.

Timeline

PBS Specialist

Northside Hospital
01.2013 - 02.2024

Dental assistant.

Certified Dental Assistant - Dental

OEC
Kim Welch