Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
AirBorn Electronics
Taunton, MA
01.2021 - Current
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collaborated with team members to develop best practices for consistent customer service delivery.
Delivered prompt service to prioritize customer needs.
Enhanced client relationships through consistent communication and timely followups.
ABACUS Lead Child Care Provider
Attleboro Public Schools
Attleboro, MA
05.2012 - Current
Developed and implemented engaging educational activities to help child development.
Supervised daily routines, ensuring safety and well-being of all children in care.
Collaborated with parents and educators to address individual child needs effectively.
Maintained accurate records of children's progress and behavior for assessment purposes.
Organized special events and community engagement initiatives to support school culture.
Developed age-appropriate activities and crafts to engage children.
Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Enforced rules and managed behavior through developmentally appropriate discipline.
Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.