Kimberly Michelle Duggins
Middletown,NY
Summary
Observant Correctional Officer with over 18 years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods.
Overview
20
20
years of professional experience
Work History
Ticket/Gate/Ramp Service Agent
Delta Airlines Inc.
New York, New York
10.2021 - Current
- Owning the check-in process, boarding process, and seat availability.
- Making Gate announcements and ensuring customers have the accurate travel documents.
- Tagging and lifting baggage from scale to conveyor belts, with some bags weighing up to 70 pounds.
- Addressing passenger concerns related to baggage handling and providing assistance when needed
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
- Safely loading and unloading passenger baggage, cargo, and mail onto and off aircraft, ensuring timely connections by guiding incoming and departing aircraft to Gate positions, all while prioritizing the secure handling of customer belongings and adhering to safety regulations.
- Operation of baggage carts and belt loaders.
- Managing the movement of luggage around the airport.
- Guiding aircrafts to and from gates, ensuring proper positioning for boarding and disembarking passengers.
- Performing pre-flight/post-flight inspections of aircraft to identify potential harzards and ensuring compliance with safety procedures.
- Maintaing clear communication with pilots, flight attendants, ground crew, and other airport personnel.
Correction Officer
New York City Department of Correction
New York, NY
12.2004 - Current
- Inspect cells and conduct random searches of common areas.
- Monitor daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observe person in custody behavior to prevent crime, escape attempts and other dangerous activities.
- Employ de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detect potential threats and quickly defuse conflicts.
- Maintain clear and open communications with facility areas to support safe operations.
- Inform person in custody and visitors of rules, safety and security procedures and responsibilities.
- Supervise person in custody during meal distribution and intake, recreation time and work-site performance.
- Apply non-violent response tools and physical restraint during problematic situations.
- Enforce behavior management protocols and draft incident reports for infractions.
- Receive property from person in custody, provide receipts and inspect items for contraband.
- Transport person in custody to and from medical and dental appointments, funerals, work details and court hearings.
- Process person in custody intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Review housing assignments and reassign person in custody to meet allocation and safety needs.
- Oversee public areas and grounds to verify cleanliness and person in custody safety.
- Observe and direct person in custody during recreation and visits.
- Recognize signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Conduct thorough cell searches to uncover contraband and other materials not allowed at facility.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Maintained daily logs of shift activity.
Education
Master of Science - Guidance Counseling
Mercy College
Dobbs Ferry, NY05.2001
Bachelor of Science - Sociology
Morris Brown College
Atlanta, GA05.1992
Skills
- Evidence preservation
- Inmate rights
- Armory and key control
- Visitation guidelines understanding
- Excellent problem solver
- Booking procedures
- Non-violent intervention
- Crisis Prevention Intervention (CPI)
- Trained in defensive tactics
- First aid and CPR certified
- Strategic planning and organization
- Crisis management
- File and record maintenance
- Restraint techniques
Certifications
- CPR/First Aid Safety
- Mental Health/Suicide Prevention
- Crisis Intervention
- Prison Rape Elimination Act (PREA)
- Fire Safety
- Fire Arm Qualified
- Domestic Violence Prevention
- Work Place Violence
- Sexual Harassment
- LGBTQ+
Timeline
Ticket/Gate/Ramp Service Agent
Delta Airlines Inc.
10.2021 - Current
Correction Officer
New York City Department of Correction
12.2004 - Current
Master of Science - Guidance Counseling
Mercy College
Bachelor of Science - Sociology
Morris Brown College