Kimberlyn Glynn

• Coordinated project timelines and resources to ensure on-time delivery of key initiatives.
• Developed and implemented process improvements that enhanced team productivity and workflow efficiency.
• Facilitated cross-functional communication to align departmental goals and streamline operations.
• Managed stakeholder relationships to gather requirements and address concerns effectively.
• Analyzed operational data to identify trends and inform strategic decision-making processes.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
• Implemented digital filing system, drastically reducing retrieval times and improving document organization.
• Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
• Interceded between employees during arguments and diffused tense situations.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Conducted ongoing reviews of program financial systems to assess cost control measures.

• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
• Maintained office supplies, distributed mail, and processed invoices for payment.
• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Supported coordination of benefits open enrollment activities and process.
• Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
• Oversaw and managed hiring process and assisted human resources.
• Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
• Used accounting software to prepare weekly and monthly financial reports.
• Monitored status of accounts receivable and payable to facilitate prompt processing.
• Reviewed figures, postings and documents for correct entry, completeness and accuracy.
• Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
• Reported financial data and updated financial records in ledgers and journals.
• Completed financial reports to inform managers and stakeholders.
• Reviewed general ledger entries and assessed accuracy.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
• Executed wire transfers, stop payments and account transfers.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Provided exceptional customer service ranging from account advising, problem resolution, selling services, and meeting target goals. Executed all account maintenance from opening to closing, and all customer transactions. Performs all administrative duties of the retail bank, and provides administrative support to direct manager.

• Devised targeted solutions for various customers, including deposit, lending and investment services.
• Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
• Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
• Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
• Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
• Assisted with administrative tasks, including filing, answering phones and sending correspondence.

Opened, maintained and closed all accounts. Processed all account transactions, while assisting customers in their selection of various financial services. Promoted business for the bank by maintaining exceptional customer relations and referring customers to appropriate departments for new/needed services. Provided support to other bank operations and clients while addressing and finding resolutions to customer concerns. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Wrote reports and correspondence from dictation and handwritten notes. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Properly routed agreements, contracts and invoices through the signature process. Received and screened a high volume of internal and external communications, including email and mail.

Directly managed 6 tellers, all teller line activities, and all scheduling within the financial center. Coached teller team to help grow customer relationships by identifying opportunities and referring to the appropriate department. Actively participated in leading financial center meetings to ensure all goals were achieved. Managed and resolved issues including hiring, disciplinary actions, and termination of employees.