Kimberlyn Pavon
Summary
Customer-focused professional with experience in customer service and management roles. Delivering effective client support while enhancing customer satisfaction and loyalty. Strengths include strong communication, problem resolution, and multitasking abilities. Committed to improving operational processes that drive customer and company success.
Overview
8
8
years of professional experience
Work History
Hostess/Server
Jinya
Denver, Colorado
12.2024 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Customer Service Manager
Smoking Cloud
Denver, Colorado
01.2022 - 11.2024
- Led team of customer service representatives to improve service quality and customer satisfaction.
- Evaluated employee performance and encouraged staff engagement, resulting in increased team morale.
- Built positive relationships with customers and team members to foster a supportive work environment.
Server Trainer
Buffalo Wild Wings
Denver, Colorado
03.2018 - 12.2021
- Educated waiters on menu details and communication techniques to improve guest interactions.
- Monitored server performance, providing feedback that enhanced service quality.
- Verified guest satisfaction, suggesting additional items that contributed to increased sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Promoted a positive work environment through team-building activities and support.
Education
Kennedy
Denver, COSkills
- Hospitality and accommodation
- Guest relations
- Customer complaint resolution
- Atmosphere management
- Effective multitasking
- Efficient collaboration
- Interactive communication skills
Languages
Spanish
Professional
Timeline
Hostess/Server
Jinya
12.2024 - Current
Customer Service Manager
Smoking Cloud
01.2022 - 11.2024
Server Trainer
Buffalo Wild Wings
03.2018 - 12.2021
Kennedy