Kimberly Nicole Morales

• Managed and enhanced the ship-to-home process, ensuring efficient order fulfillment and packaging.
• Function as key contact for addressing shipping inquiries and concerns from customers and carriers, delivering exceptional customer service.
• Executed duties with exceptional accuracy.
• Boosted sales performance by optimizing customer engagement.

• Maintained inventory of office supplies and placed orders.
• Assisted coworkers and staff members with special tasks on daily basis.
• Established administrative work procedures to track staff's daily tasks.

• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

• Maintained inventory of office supplies and placed orders
• Established administrative work procedures to track staff's daily tasks

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Launched quality assurance practices for each phase of development
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Defined clear targets and objectives and communicated to other team members.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Managed senior-level personnel working in marketing and sales capacities.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions