Kim Hilleary
Summary
Professional and well-grounded office team member with superior clerical skills and dental expertise. Successful at satisfying customer needs while meeting and exceeding practice objectives. Smoothly handles all types of administrative tasks, including productive scheduling, working QuickFill and recall.
Overview
26
26
years of professional experience
Work History
Site Supervisor
Brink & White Pediatric Dental Associates
Bartlett, Tennessee
11.2023 - Current
- Same position as previous employment with this practice.
Insurance Specialist/Patient Care Coordinator
Dream Dental Services/Dr Jonathan Ouellett
Altamonte Springs, FL
06.2021 - 10.2023
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Collected payments from patients and arranged payment schedules.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Gathered medical information, dental health history and vitals from patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
- Interviewed patients to complete case histories and intake forms.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Office Manager
Brink & White Pediatric Dental Associates
Bartlett , TN
07.2019 - 12.2020
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Supported clerical needs of more than 4 Dentist including taking messages, scanning documents and routing business correspondence.
- Liaised with patients, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Supervised front office with 2 employees, clinical staff with 9 employees consistently cultivating productive and positive work atmosphere.
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Trained all employees on best practices and protocol while managing teams to maintain optimal productivity.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Collaborated closely with practice administrator to effectively smooth and improve office operations.
- Interviewed for administrative office and clinical personnel.
- Collaborated with the practice 2 other locations office managers to ensure each office was properly staffed.
Administrative Assistant
Greg Evans DDS
Olive Branch, MS
06.2018 - 06.2019
- Digitized dental records and organized files in Dentrix
- Updated patient financial information to ensure accuracy.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Managed 1 doctor calendar, including scheduling patient appointments and procedures.
- Managed all administrative needs of General dental practice.
- Interviewed patients to collect dental information and insurance details.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy general office with 1 provider.
Administrative Assistant
Clayton Mefford Dental
Bartlett , TN
09.2011 - 07.2015
- Answer, delegate or handled incoming calls
- Execute daily operations of opening and closing the office
- File of maintain patient charts and maintained excellent customer service
- Insured productive schedule for two doctors and three hygienist
- Experience with Dentrix
- Handle collections, treatment plans, dental insurance claims
Lead Dental Assistant/Office Manager
Rod Rogge DDS
Virginia Beach, VAVirginia Beach Virginia
01.2005 - 07.2006
- Escorted patients to exam rooms while making friendly conversation to prepare for scaling root planning, implants,
- Assisted dentists in all procedure is performed by a periodontist
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Scheduled cleanings and dental appointments for patients using Eaglesoft
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Gathered medical information, dental health history and vitals from patients.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
Dental Assistant
Aldrich T Perry DDS
Murfreesboro, TN
08.1998 - 06.2003
Education
RDA - Dental Assisting
Tennessee Technological University
Shelbyville, TN12.2001
Skills
- Invoicing and billing
- Training and coaching
- Data entry
- Customer relations
- Supervision
- Team management
- Administrative support
- Customer service
- Team building
Timeline
Site Supervisor
Brink & White Pediatric Dental Associates
11.2023 - Current
Insurance Specialist/Patient Care Coordinator
Dream Dental Services/Dr Jonathan Ouellett
06.2021 - 10.2023
Office Manager
Brink & White Pediatric Dental Associates
07.2019 - 12.2020
Administrative Assistant
Greg Evans DDS
06.2018 - 06.2019
Administrative Assistant
Clayton Mefford Dental
09.2011 - 07.2015
Lead Dental Assistant/Office Manager
Rod Rogge DDS
01.2005 - 07.2006
Dental Assistant
Aldrich T Perry DDS
08.1998 - 06.2003
RDA - Dental Assisting
Tennessee Technological University