KIMBERLY STARGHILL
Decatur,GA
Summary
Highly proficient Cabin Agent with robust knowledge in customer service and airline operations. Demonstrated skills in maintaining cabin cleanliness, passenger safety, and providing exceptional in-flight services. Strengths include effective communication, problem-solving, teamwork, and handling stressful situations calmly. Proven track record of enhancing passenger satisfaction by delivering superior service.
Overview
2027
2027
years of professional experience
1993
1993
years of post-secondary education
Work History
Global Cabin Agent
Delta Air Lines, Inc
Atlanta, GA
09.2021 - Current
- Vacuumed and organized passenger seating area to reestablish ordered state.
- Proactively identified potential issues that could impact customer experience and took corrective action where appropriate.
- Loaded necessary supplies onto service truck and returned additional supplies to designated area.
- Placed correct safety cards in seatback pockets.
- Followed company policies and procedures related to customer service satisfaction levels.
- Mopped aircraft galleys and disposed of trash into dumpsters.
- Warehouse & Flight Logistics:Efficiently managed the loading/unloading of premium linens for domestic and international flights. Streamlined the packaging of flight supplies and managed ground service vehicles for cleaning/sanitation to support aircraft turnaround efficiency.
- Point of Contact (POC) - TSA Assistance: Serve as the primary lead for TSA operations, overseeing personnel logistics, monitoring real-time staffing levels, and managing break rotations to ensure seamless security coverage.
- TSA & Lobby Assist: Facilitated carry-on luggage flow through x-ray systems and managed high-volume passenger traffic. Optimized terminal flow by assisting with check-ins and directing travelers through complex airport layouts.
- Security & Compliance:Conducted rigorous aircraft security inspections to ensure 100% compliance with government and company requirements.
- Canine Decoy: Assist in specialized scent-detection training for TSA canine units to enhance contraband interdiction capabilities.
Supervisor/Client Care Coordinator
Echo Residential
Columbus , OH
- Supervised staff to ensure compliance with safety and operational standards.
- Coordinated daily activities to maintain efficient workflow within the residential facility.
- Trained new employees on company policies and best practices for resident care.
Education
Business Management
Columbus State Community College
Columbus, OH 08.1992 - 08.1993
Columbus Alternative High School
Columbus , OHSkills
- Aircraft security inspection
- Supply management
- Customer service
- TSA compliance
- Decision making
- Passenger assistance
Strong work ethic
First aid training
Cross-cultural sensitivity
Teamwork and cooperation
Customer service
Problem-solving
Time management
Attention to detail
Multitasking and organization
Clear communication
Calm under pressure
Adaptability and flexibility
Verbal and written
communication
Cleanliness and sanitation
Guest services
Professional appearance
First aid
Adult AED and CPR
Teamwork and collaboration
Multitasking
Problem-solving abilities
Punctuality
Reliability
Critical thinking
Timeline
Global Cabin Agent
Delta Air Lines, Inc
09.2021 - Current
Business Management
Columbus State Community College
08.1992 - 08.1993
Supervisor/Client Care Coordinator
Echo Residential
Columbus Alternative High School