Kimberly Sue Logan
Tampa,FL
Summary
Dynamic and detail-oriented professional with extensive experience in customer service. Seeking a dynamic position in with is challenging and rewarding.
Overview
35
35
years of professional experience
Work History
Bakery Clerk
Publix
11.2022 - Current
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
Customer Service Representative II
New York Life Insurance Co
10.2018 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Court Clerk II
Hillsborough County Clerk Of The Circuit Court
10.2005 - 01.2018
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Managed confidential information securely, upholding the integrity of the court system.
International Reservation
Delta Air Lines, Inc
02.1998 - 02.2005
- Booking International and Domestic flights.
- Solving problems for passengers situation due to flight delays, weather and mechanical problems with flights.
- Assisting passengers with the skymiles program.
- Virtual Check in at the airport.
Dj, Food and Beverage Specialist and Birthday Host
United Skates of America Inc.
12.1990 - 02.1998
- Coordinating entertainment for skaters.
- Food and beverage preparation (Snack Bar).
- Birthday party Coordinator
Education
Education
Hillsborough Community College
Tampa, FL06-1998
No Degree - Certification - Cosmetology License
Jefferson High School
Tampa, FL10-1991
High School Diploma -
Jefferson High School
Tampa, FL06-1991
Skills
- Customer service
- Food preparation
- Bakery equipment knowledge
- Food handling safety
- Cleanliness standards
- Stocking and shelving
Timeline
Bakery Clerk
Publix
11.2022 - Current
Customer Service Representative II
New York Life Insurance Co
10.2018 - 03.2024
Court Clerk II
Hillsborough County Clerk Of The Circuit Court
10.2005 - 01.2018
International Reservation
Delta Air Lines, Inc
02.1998 - 02.2005
Dj, Food and Beverage Specialist and Birthday Host
United Skates of America Inc.
12.1990 - 02.1998
Education
Hillsborough Community College
No Degree - Certification - Cosmetology License
Jefferson High School
High School Diploma -
Jefferson High School
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