KIMBRA LEE JOHNSON
Disabled American Veterans Department of Oregon
Medford,OR
25
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
DAV Transportation Coordinator
10 Months- Coordinated transportation logistics for veterans' services, ensuring timely and efficient service delivery.
- Managed scheduling of volunteer drivers and resources to optimize transportation routes.
- Developed and maintained relationships with veteran's to enhance support for veterans' transportation needs.
- Implemented process improvements that increased operational efficiency in vehicle dispatching activities.
Care Giver
8 Years 9 Months- Provided compassionate care and support for daily living activities.
- Assisted with medication management and health monitoring routines.
- Developed personalized care plans to meet individual needs effectively.
- Coordinated transportation and appointments for medical visits and social engagement.
Senior Office Assistant
3 Years 2 Months- Assisted IHSS, Adult Protective Service and Conservator Dept.
- Managed scheduling and logistics for departmental meetings and events.
- Developed and implemented filing systems to streamline document retrieval processes.
- Oversaw inventory management of office supplies, ensuring availability and cost-effectiveness.
- Collaborated with team members to improve communication channels within the department.
- Analyzed administrative processes, identifying areas for improvement to increase productivity.
Senior Office Assistant
10 Months- Coordinated office operations to enhance workflow efficiency across departments.
- Assisted in the hiring process by reviewing resumes, scheduling interviews, and coordinating onboarding activities for new employees.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Prioritized tasks effectively under tight deadlines while ensuring accuracy and attention to detail in all deliverables.
Legal Processor II
10 Years 6 Months- Worked for Sonoma County Jail, Booked in Inmates, checked in inmates property and money, Ran background checks to see if inmate has warrants, making folders for inmates in Records, Processing release dates for inmates from Court Minutes, Releasing Inmates
- Streamlined processing workflows to enhance efficiency and reduce turnaround time.
- Ensured adherence to quality standards by conducting comprehensive inspections of processed materials.
- Coordinated with cross-functional teams to resolve processing discrepancies and improve overall workflow.
- Implemented process improvements that increased accuracy in data entry and record-keeping systems.
- Supported team members in their tasks, contributing to overall team success.
Education
High School Diploma
Skills
HR support
Team management
Call center experience
Team coaching
Issue resolution
Production goal setting
Skill development
Inbound and outbound calls
Data entry
Continuous improvement
Payroll administration
Customer service analysis
Relationship building
Process improvement
Timeline
DAV Transportation Coordinator
Disabled American Veterans Department of Oregon
09.2025 - CurrentRead More
Care Giver
Gladys Coleman (Mother)
09.2016 - 06.2025Read More
Senior Office Assistant
Sonoma County Adult & Aging Department
01.2013 - 03.2016Read More
Senior Office Assistant
Sonoma County Human Services
03.2012 - 01.2013Read More
Legal Processor II
Sonoma County Sheriff's Department
09.2001 - 03.2012Read More
Analy HIgh School
High School Diploma
Read More