Kimbra Summers
Cheyenne
Summary
Friendly and personal who is excellent in customer service and food services. My willingness to learn and work with others, is one of my best qualities. I have over 25 years of management experience. Being friendly means very much to me and is what drives me everyday.
Overview
37
37
years of professional experience
Work History
Manager
Parkway Pizza 307
01.2024 - 11.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff in food preparation and safety protocols.
- Implemented inventory management procedures to reduce waste and optimize supply usage.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Developed promotional strategies that increased customer engagement and sales volume.
- Monitored compliance with health regulations to uphold food safety standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
Cashier
Sinclair Gas Station
03.2014 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance service experience.
- Managed cash register operations, ensuring accurate handling of cash and credit transactions.
- Resolved customer complaints promptly, maintaining high satisfaction levels during interactions.
- Trained new employees on cash handling procedures and customer service standards.
- Implemented inventory management practices to ensure product availability and reduce shortages.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Store Manager
Taco Johns
11.1988 - 08.2009
- Led team in achieving sales targets through effective merchandising and staff training.
- Streamlined inventory management processes, reducing stock discrepancies by implementing new tracking systems.
- Developed and executed promotional strategies to boost customer engagement and drive foot traffic.
- Enhanced operational efficiency by optimizing store layout based on customer flow analysis.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment for customers and employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Cheyenne Central High
Cheyenne, WY06-1989
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
- Project management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Schedule preparation
- Sales management
Timeline
Manager
Parkway Pizza 307
01.2024 - 11.2025
Cashier
Sinclair Gas Station
03.2014 - 07.2023
Store Manager
Taco Johns
11.1988 - 08.2009
High School Diploma -
Cheyenne Central High