Hi, I’m
Kimbrea Lewis
Sacramento,CA
Summary
Accomplished Dispatch Coordinator at Forward Air, adept in logistics management and customer service, streamlined operations by implementing GPS tracking, enhancing dispatch efficiency by 20%. Skilled in software familiarity and creative thinking, I excel in high-pressure conflict resolution and fostering team cohesion.
Overview
11
years of professional experience
Work History
Forward Air
Dispatch Coordinator
06.2019 - Current
Job overview
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
Forward Air
Office Secretary
11.2016 - 04.2019
Job overview
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Forward Air
Forklift Operator
09.2016 - 04.2019
Job overview
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Gap Warehouse
Picker Packer
11.2013 - 08.2016
Job overview
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
Kent State UniversityKent, OH
from Education
Mifflin High SchoolColumbus, OH
06.2010
Skills
- Transportation knowledge
- Software Familiarity
- Scheduling proficiency
- Logistics Management
- Data Entry
- Service Coordination
- Customer Service
- Microsoft Office
- Decision-Making
- Quality Control
- Prioritizing calls
- Creative Thinking
- Communication Management
- Message and Work Order Transfer
- Workload Management
- Route Planning and Adjustment
- Schedule Management
- Resource Coordination
- Verifying coverage
- Mentoring and Coaching
- Strategy Development
Timeline
Dispatch Coordinator
Forward Air
06.2019 - Current
Office Secretary
Forward Air
11.2016 - 04.2019
Forklift Operator
Forward Air
09.2016 - 04.2019
Picker Packer
Gap Warehouse
11.2013 - 08.2016
Kent State University
from Education
Mifflin High School
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