Daisy Villarreal
Midland,United States
Summary
Achieved streamlined logistics and enhanced customer satisfaction at GONCO Logistics by leveraging transportation knowledge and exceptional customer service skills. Demonstrated proficiency in software and bilingual communication, effectively managing high-volume logistics information and fostering positive relationships. While also reducing conflicts and improved operational efficiency through proactive workload management and database maintenance. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Dispatch Coordinator
GONCO Logistics
02.2024 - 07.2024
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Responded to high volume of phone and email requests to provide logistics information.
- Managed customer accounts and invoicing.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Managed a team of XX dispatchers, providing guidance and support to ensure smooth operations
Administrative Assistant
EGK Financial
11.2022 - 11.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Prepared vendor invoices and processed incoming payments.
- Used accounting software to reconcile accounts, track income, and generate invoices.
CNA
Focus Care
08.2021 - 09.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
High School Diploma -
Fort Stockton High School
Fort Stockton, TX05.2020
Skills
- Software Familiarity
- Transportation knowledge
- Logistics Management
- Data Entry
- Customer Service
- Bilingual
- Database Maintenance
- Closing tickets
- Workload Management
- Updating logs
- Quickbooks
- Open Invoice
- Excel Trained
Timeline
Dispatch Coordinator
GONCO Logistics
02.2024 - 07.2024
Administrative Assistant
EGK Financial
11.2022 - 11.2023
CNA
Focus Care
08.2021 - 09.2022
High School Diploma -
Fort Stockton High School
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