With a robust background in healthcare and advocacy, notably at MetLife, I excel in strategic consulting and critical thinking, enhancing client relations and operational efficiencies. My leadership in complex care scenarios and mentorship has consistently driven improvements in care standards and staff development, showcasing a dynamic blend of technical expertise and empathetic, results-oriented service.
Hi, I’m
Kimberly Faires
Durham,NC
Summary
Overview
27
years of professional experience
1
Certification
Work History
MetLifeCary, NC
Senior Disability Advocate
07.2021 - Current
Job overview
- This is a virtual role with a home office that provides customer care and advocacy for disabled individuals seeking long-term and short-term disability claim coverage
- Receive inbound customer service inquiries via telephone and/or email providing excellent service to MetLife customers who have insurance or benefit plans
- Research requests regarding various product aspects, policy provisions, claim status, financial inquiries, etc
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas
- Track responses to ensure completion
- Enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening skills and empathy
- Efficiently access and navigate multiple complex electronic systems to provide a complete and integrated response to the customer's inquiry
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills
Clinical Hospice/Homecare Technician
01.2017 - 05.2020
Job overview
- Clinical and complex management of elderly client diagnosed with ALS, a progressive and terminal musculoskeletal disease
- Medication management and maintenance of prescription administration through gastric tube
- Oxygen administration
- Complex transfers of patient using high tech wheelchair and computerized transfer assistance equipment
- Collaborated, communicated and coordinated additional medical/pharmaceutical care with multidisciplinary medical team
Horizons UnlimitedSan Francisco
Program Assistant
10.2011 - 07.2015
Job overview
- Responsible for day-to-day activities as an administrative assistant
- Community outreach to potential clients
- Information and education to gender specific program for teenage girls in Females Against Violence programming
- Dealt with teenage mothers, offer classes for job training and securing employment for our clients aged 12-24
- Worked with former and current gang affiliated youth
- Assist with environmental support
- Worked in this capacity on a part time basis
The Latino CommissionSan Francisco
Healthcare Consultant
11.2006 - 07.2015
Job overview
- Responsible for assessing & identifying educational needs of staff & clients within inpatient program
- Develop, implement, & evaluate appropriate educational programs & serve as resource for health care team members & community
- Develop & institute curriculum to assist on-site counselors & employees involved in client care
- Perform research & assist in federal/state grant proposal writing
- Provide nursing & clinical advice
- Conduct chart reviews, audits & maintain clinical adherence to nursing care and chart compliance for Ryan White/San Mateo County HIV contracts & clients as well as SF Care HIV contracts/clients
- Former member board of directors
MD2San Francisco
Registered/Head Nurse
06.2008 - 12.2009
Job overview
- Provided supreme level of quality care & customer service for high profile clients in an internal medicine concierge medical group
- Planned, organized, developed & directed the overall operation of clinical nursing & management activities as well as responsible for general flow and management of day-to-day operations
- Performed physical assessments, complex medical management & intravenous access/therapy
- Patient teaching and education
- Extensive home care clinical responsibilities with substantial autonomy
- Instituted and organized complex domestic & international clinical consultations
San Francisco Laser ClinicSan Francisco
Aesthetic Clinician/RN
10.2006 - 08.2009
Job overview
- Per diem position
- Responsible for providing clients thorough pre-clinical consultations, education regarding various clinical treatments and skincare product sales
- Skin typing, application of GentleLase laser hair removal system, microdermabrasion, Lumenis Intensive Pulse Light procedures & follow-up
- Application of Botox/Restylane injection of cosmetic facial fillers
- Clinic management & daily operation activities
Kinetic Concepts Incorporated (KCI)
Clinical Consultant
08.2007 - 06.2008
Job overview
- Provided significant contributions within an integrated partnership with account manager
- Generated, facilitated, maintained new & established client accounts for international medical device corporation
- Specialized in acute & complex wound care (Vacuum Assisted Closure-VAC Therapy), sales & management involving specialized therapeutic surfaces for critical care, bariatric, surgical & trauma patients
- Drove VAC adoption & usage, provided clinical support & training thus improving wound care knowledge of clinical staff, RNs & MDs
- Facilitated therapy initiation, recertification & patient transitions
- Exceeded financial & strategic territory goals & quotas consistently during tenure
Kaiser PermanenteSouth San Francisco
RN & Charge Nurse
06.1998 - 03.2006
Job overview
- Responsible for providing & coordinating emergency nursing care
- Provided leadership and mentoring to students, new RNs & paramedics
- Medical screening & triage
- Responsible for staffing, assignments, management & flow of entire department
- Uphold Nurse Practice Act, EMTALA & Title 22 regulations
- Proficient in emergency responses in advanced cardiac resuscitation, HAZMAT, & emergency childbirth
- Formulated goal-directed plans of complex physiological care
Lead Research Assistant Clinical Pain Study
06.2004 - 08.2004
Job overview
- Responsible for training emergency department RNs regarding data collection for the 'Pain in Emergency Medicine Initiative-1 (PEMI-1)' research study at San Francisco General Hospital
- This was a multi-center, epidemiological & outcome data study with US & Canadian trauma centers
San Francisco
UCSF Clinical Residency-San Francisco General Hospital
01.2004 - 04.2004
Job overview
- Collaborated with trauma program manager & assisted with preparations for American College of Surgeons, Committee on Trauma (ACSCOT) site survey for re-verification as a Level I Trauma Center
- Participated in performance improvement activities that included all disciplines related to the trauma service
- Developed a statement paper that delineated the numerous regulatory requirements/standards/statutes for a Level I Trauma Center
- Presented document to SF Health Commission Board in determining future site for SFGH Medical Center
San Francisco General HospitalSan Francisco
RN staff nurse
06.2000 - 07.2002
Job overview
- RN staff nurse within the county, urban trauma center
- Responded quickly to medical emergencies such as cardiac arrest or trauma cases.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Provided emotional support to patients dealing with serious illness or injury.
Education
NCLEX-RNDurham, CA
from Passed Boards On 11/2/2024
11-2024
University Overview
Duke University
Paralegal Study and Certification
06.2016
University Overview
University of California-San Francisco
Master of Science from Nursing, Clinical Nurse Specialty-Critical Care & Trauma Program Minor in Education
06.2004
University Overview
Valparaiso University
Bachelor of Science from Nursing
08.1995
University Overview
Indiana University
Major-English
06.1993
University Overview
Skills
- Detail-Oriented Organizer
- Results-Oriented
- Strategic Consulting Expertise
- Critical Thinking Expertise
- Effective Conflict Resolution
- Team Coordination Skills
- Advanced Client Relations
- Guiding Through Role Modeling
- Professional Mentorship
- Self-Motivated Problem Solver
- Effective Decision-Making
- Effective Stress Management
- Effective Prioritization
- Crisis Management
Certification
- BLS
- ACLS
- PALS
References
References
References available upon request.Timeline
Senior Disability Advocate
MetLife
07.2021 - Current
Clinical Hospice/Homecare Technician
01.2017 - 05.2020
Program Assistant
Horizons Unlimited
10.2011 - 07.2015
Registered/Head Nurse
MD2
06.2008 - 12.2009
Clinical Consultant
Kinetic Concepts Incorporated (KCI)
08.2007 - 06.2008
Healthcare Consultant
The Latino Commission
11.2006 - 07.2015
Aesthetic Clinician/RN
San Francisco Laser Clinic
10.2006 - 08.2009
Lead Research Assistant Clinical Pain Study
06.2004 - 08.2004
UCSF Clinical Residency-San Francisco General Hospital
01.2004 - 04.2004
RN staff nurse
San Francisco General Hospital
06.2000 - 07.2002
RN & Charge Nurse
Kaiser Permanente
06.1998 - 03.2006
NCLEX-RN
from Passed Boards On 11/2/2024
Duke University
Paralegal Study and Certification
University of California-San Francisco
Master of Science from Nursing, Clinical Nurse Specialty-Critical Care & Trauma Program Minor in Education
Valparaiso University
Bachelor of Science from Nursing
Indiana University
Major-English
Similar Profiles
Hawazen BakilHawazen Bakil
PBM Preapproval Officer at MetlifePBM Preapproval Officer at Metlife
Shontel Thompson-WilliamsShontel Thompson-Williams
Customer Service Advocate at MetlifeCustomer Service Advocate at Metlife
Neil GrenderNeil Grender
Senior Claims Assessor at MetLifeSenior Claims Assessor at MetLife
Khalan TolsonKhalan Tolson
Senior Risk Analyst & Policy Underwriter at MetlifeSenior Risk Analyst & Policy Underwriter at Metlife
Carlos CastroCarlos Castro
Teller at Wells FargoTeller at Wells Fargo