KIMESHA CLARK
Kansas City,MO
Summary
Dynamic insurance professional with over 10 years of sales experience, specializing in delivering comprehensive insurance solutions tailored to client needs. Recognized for a collaborative approach that fosters strong client relationships and consistently achieves results in fast-paced environments. Expertise in policy customization, along with a reputation for reliability and adaptability, positions this professional as a valuable asset in driving team success. Eager to leverage extensive industry knowledge to mentor and lead the next generation of insurance professionals.
Overview
15
15
years of professional experience
Work History
Inside Sales Agent
Humana
Lubbock, TX
03.2023 - Current
- Educated clients on health insurance options and benefits to facilitate informed decision-making.
- Collaborated with cross-functional teams to implement workflow improvements, enhancing operational efficiency.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Life & Health Agent-Remote
Selectquote
Lubbock, TX
04.2022 - 03.2023
- Worked remotely in an inbound high volume call center atmosphere.
- Promoted plans by skillfully explaining features and advantages and turning objections around to complete sales.
- Utilized CRM systems for tracking client interactions and managing follow-up tasks.
- Assisted clients in understanding health insurance options and coverage details.
- Conducted research on policy benefits to provide tailored recommendations for clients.
- Facilitated enrollment processes, ensuring compliance with industry regulations.
Licensed Insurance Agent
Self-Employed
Kansas City, MO
05.2019 - 04.2022
- Obtained Life, Health & Accident insurance licenses in multiple states and maintained knowledge of industry laws, policies, and products
- Grew lead pipeline by generating lists of prospects and networking within community.
- Maintained competitive market position through successful email and social media campaigns.
- Promoted plans by skillfully explaining features and advantages and turning objections around to complete sales.
- Built strong client relationships through effective communication and trust.
Family Service Counselor
Service Corporation International
Kansas City, MO
05.2016 - 05.2019
- Provided emotional support to families during difficult times, enhancing overall client experience.
- Working alongside funeral directors to assist client families with arrangements for loved one's final disposition
- Utilized community outreach and everyday social interactions for lead generating
- Meeting with client families and giving presentations before finalizing sale and acquiring referrals for leads
- Met monthly sales goals and became a top producer at my location
Consultant/Concierge
Self-Employed
01.2011 - 06.2016
- Provided in-home life skills and childcare lessons to foster parents and new parents
- Monitored children's safety and daily activities
- Managed client relationships through regular check-ins and updates on project progress.
- Created time management agendas for stay-at-home moms & parents of home-schooled children
- Grew client base through referrals by satisfied parents
Data Entry Clerk/Customer Service Rep
Kelly Services
Kansas City, MO
12.2013 - 08.2014
- As a data entry clerk for Recall I transferred patient information from hard copy patient files into computer files and database systems.
- For Argus Health Systems, I assisted pharmacists calling in with questions concerning patient eligibility for service
- Acted as a liaison and mediator between pharmacies and insurance companies
- Helped troubleshoot any complications that came with processing patient information
- Maintained confidential data concerning employees and health care information in compliance with HIPAA standards.
Education
Business Management
University of Phoenix
04-2010
GED - undefined
Pioneer Community College
06-1999
Skills
- Team leadership
- Relationship building and management
- Objection handling
- Exceptional customer service
- Analytical problem solver
- Verbal and written communication
Timeline
Inside Sales Agent
Humana
03.2023 - Current
Life & Health Agent-Remote
Selectquote
04.2022 - 03.2023
Licensed Insurance Agent
Self-Employed
05.2019 - 04.2022
Family Service Counselor
Service Corporation International
05.2016 - 05.2019
Data Entry Clerk/Customer Service Rep
Kelly Services
12.2013 - 08.2014
Consultant/Concierge
Self-Employed
01.2011 - 06.2016
GED - undefined
Pioneer Community College
Business Management
University of Phoenix