Kimeshia Peters
Los Angeles,California
Summary
Dedicated professional recognized for exceptional communication, time management, and computer skills. Committed to leveraging these abilities to contribute effectively to organizational success. Acknowledged by peers for a strong work ethic and reliability, ensuring team objectives are met with efficiency and precision. Eager to adopt a proactive approach to drive company goals forward.
Overview
18
18
years of professional experience
Work History
Auto Claims Adjuster
AAA
Anaheim, CA
05.2023 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
Policy Manager
AAA
Los Angeles, CALIFORNIA
08.2019 - 05.2023
- Calculated premiums and established payment method.
- Submitted forms to obtain binder coverage.
- Executed insurer's policy change requests.
- Refer different products that we offer that may be suitable for the insurer needs.
- Facilitated stakeholder meetings to gather input on emerging issues, fostering open dialogue and collaborative problem-solving approaches.
- Presented complex information in clear, concise language, simplifying decision-making processes for stakeholders involved in policy development.
- Managed policy projects from inception to completion, meeting deadlines and achieving objectives.
Customer Service Representative
AT&T
Cerritos, CALIFORNIA
01.2016 - 10.2019
- Addressed customers courteously using suitable methods and problem-solving skills.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Provided account information to customers and explained bill service policies and customer rights.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
VXI GLOBAL SOLUTIONS
Los Angeles, CALIFORNIA
02.2014 - 09.2015
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Provided product information and resolved concerns to assist customers.
- Set up move for Directv to be transferred from one home to another.
- Offer qualifying discounts to customer.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
Store Manager
CHECK N GO
Compton, CALIFORNIA
07.2011 - 12.2013
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Issue Payday loans, installment loans, and cash checks.
- Audit store once a week
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Head Cashier Supervisor
THE HOME DEPOT
Los Angeles, CALIFORNIA
07.2007 - 06.2011
- Monitored sales activities to ensure that customers received satisfactory service and quality goods.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Authorized payments and merchandise returns.
- Provide cashiers with scheduled breaks, and lunches.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- Decreased transaction errors by implementing thorough training programs focused on accuracy and attention to detail.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Education
Associate In Arts (A.A.) - Criminology
SouthWest Community College
Los Angeles, California06.2008
High School Diploma - General Studies
Crenshaw High School
Los Angeles, CA06.2005
Skills
- Microsoft
- Power Point
- Outlook
Timeline
Auto Claims Adjuster
AAA
05.2023 - Current
Policy Manager
AAA
08.2019 - 05.2023
Customer Service Representative
AT&T
01.2016 - 10.2019
Customer Service Representative
VXI GLOBAL SOLUTIONS
02.2014 - 09.2015
Store Manager
CHECK N GO
07.2011 - 12.2013
Head Cashier Supervisor
THE HOME DEPOT
07.2007 - 06.2011
Associate In Arts (A.A.) - Criminology
SouthWest Community College
High School Diploma - General Studies
Crenshaw High School