Kimi Minnick
Petaluma,California
Summary
Demonstrated ability to provide excellent customer service. My volunteer work leading bingo fundraising events and educating gamers has led to comments such as, “So glad you could help; you’re a superstar.” In my work as a data analyst, I always put my customer first, providing reports that were accurate, timely, and easily digested. My goal is to put my customer service skills to use in a retail environment, working with shoppers, fellow employees, and managers to ensure each person’s goals are achieved. I know customer retention is the key to every successful business, and my goal is to make sure every customer leaves not just satisfied, but pleased by their shopping experience.
Overview
12
12
years of professional experience
Work History
Principal Analytics Consultant
Wells Fargo Bank
San Francisco, California
01.2022 - 01.2025
- Focused on my internal customers by partnering with them to design dashboards that were easy to use for their day-to-day needs.
- Did the right thing for customers harmed by underbilling practices and quantified compensation owed for financial losses.
- Investigated large datasets with SAS and SQL queries to determine attrition and collections trends in multiple financial portfolios, comprising commercial mortgages, asset-secured loans, and lines of credit.
- Facilitated development of visual reports in Excel, Power BI, and Tableau to convey findings effectively.
- Delivered training on analytics tools and techniques to internal team members, including overseas personnel.
- Executed ad-hoc analyses to address specific business needs, including portfolio offboarding timelines and counts of accounts remaining in retired products.
Senior Lead Analytics Consultant
Wells Fargo Bank
San Francisco, CA
01.2021 - 01.2022
- Optimized report processes, achieving 90% reduction in man-hours, and faster turnaround for customers.
- Mitigated data breach risk through migration of processes to secure environments.
- Conducted pricing simulation to analyze profitability of multiple pricing strategies.
Analytics Manager
Wells Fargo Bank
San Francisco, California
01.2013 - 01.2021
- Organized fundraising efforts for the Community Support Campaign, improving customer experience, and increasing contributions.
- Developed reports to highlight business trends and communicated insights to senior leaders, supporting strategic decision-making.
- Managed, coached, and mentored analytics team members to improve overall performance.
Education
Bachelor of Science - Applied Mathematics
California Polytechnic State University
San Luis Obispo, CABachelor of Science - Statistics
California Polytechnic State University
San Luis Obispo, CASkills
- Customer service
- Can-do attitude
- Resourcefulness
- Clear communication
- Attention to detail
- Team collaboration
- Deadline management
- MS Office Suite advanced skills
- SAS and SQL programming
Activities
Lead fundraising for school music program, including marketing, staffing, inventory management, and data analysis
Timeline
Principal Analytics Consultant
Wells Fargo Bank
01.2022 - 01.2025
Senior Lead Analytics Consultant
Wells Fargo Bank
01.2021 - 01.2022
Analytics Manager
Wells Fargo Bank
01.2013 - 01.2021
Bachelor of Science - Applied Mathematics
California Polytechnic State University
Bachelor of Science - Statistics
California Polytechnic State University
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Frederick TulayFrederick Tulay
Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)
Suelen OliveiraSuelen Oliveira
VP Lead Compliance Officer – Enterprise Functions at Wells Fargo Bank N.A.VP Lead Compliance Officer – Enterprise Functions at Wells Fargo Bank N.A.
Abigail BisordiAbigail Bisordi
Babysitter at Shannon HowardBabysitter at Shannon Howard