Kimi Thompson
Mount Olive,Alabama
Summary
Attentive Customer Service Representative with 30+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
33
33
years of professional experience
Work History
Customer Service
Mrs. Stratton's Salads
Birmingham, AL
09.2007 - Current
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Provided excellent customer service through communication and interpersonal skills.
- Interacted with customers and employees to resolve customer service concerns.
- Established and maintained client rapport by utilizing quality customer service.
- Followed up with customers about customer service.
Customer Service Representative
Waste Corporation of Alabama (WCA)
01.2006 - 12.2010
- Worked with clients to coordinate contracts for delivery/pickup of dumpsters at construction/demolition sites
- Entered client contract information into the computer (Citrix and Trux), coordinated work orders, routed drivers, entered credit card payments
- Prepared productivity reports which included inventory of trucks in use each day, mileage, number of stops, and driver time
- Compiled quarterly environmental reports for ADEM
- Also traveled to other office locations to train new employees.
Associate
Wal-Mart Super Center - Gardendale
01.2004 - 12.2006
- Initially worked as a temporary cashier, then promoted to full time
- Worked in several departments including Inventory Control Clerk and grocery department
- Monitored product availability, inventory control, monitored price bar codes, worked with vendors to order products, and maintained competitor pricing for the grocery department.
CV Tech/Supply Specialist
St. Vincent's Hospital - Cardiac Cath Lab
01.1991 - 12.2004
- Assisted Cardiologists in all procedures performed in the Cath Lab
- Ordered all supplies for the Cath Lab and 5-main nursing unit
- Inventoried all supplies and communicated with hospital central supply on a daily basis
- Also communicated with sales representatives and scheduled all sales representative appointments.
Education
High School Diploma -
Gardendale High School
Gardendale05.1986
Skills
- Customer Service
- Customer Service-Oriented
- Superb Customer Service
- Reliable Customer Service
- Professional Customer Service
- Customer service support
Timeline
Customer Service
Mrs. Stratton's Salads
09.2007 - Current
Customer Service Representative
Waste Corporation of Alabama (WCA)
01.2006 - 12.2010
Associate
Wal-Mart Super Center - Gardendale
01.2004 - 12.2006
CV Tech/Supply Specialist
St. Vincent's Hospital - Cardiac Cath Lab
01.1991 - 12.2004
High School Diploma -
Gardendale High School