Summary

Overview

Work History

Education

Skills

Languages

Timeline

Kimia Kheradmand

Santa Monica,CA

Summary

Dedicated professional with a strong background in customer service and operations management. Proven ability to resolve inquiries and enhance client satisfaction through strategic sales techniques. Passionate and dedicated beauty professional with hands-on experience at Nordstrom Santa Monica, specializing in luxury brands like Nars, Trish McEvoy and Bobbi Brown. for providing tailored, premium customer experiences while boosting sales through extensive product expertise and strong client relationships.ships. Thrives in fast-paced retail environments, with a strong commitment to team leadership, merchandising excellence, and creating memorable moments for clients. Excited to bring my expertise and enthusiasm back to Nordstrom, and continue fostering brand loyalty and exceptional service.

Overview

years of professional experience

Work History

Counter Manager: Nars , Trish McEvoy , Bobbi Brown

Nordstrom

Santa Monica, California

12.2024 - 08.2025

Managed daily operations of the cosmetics counter effectively.
Provided exceptional customer service and product knowledge to clients.
Maintained inventory levels through effective stock management practices.
Handled customer inquiries and resolved issues promptly and professionally.
Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
Attracted new clients through brand promotion and sales marketing practices.
Collaborated with other departments within the organization on special projects as needed.
Organized promotional events to maximize sales opportunities in the store.

Freelancer

Ulta

Santa Monica, California

02.2024 - 11.2024

Engaged with customers to provide personalized recommendations and service.
Assisted customers in selecting beauty products and services.
Responded to customer inquiries about product ingredients and usage.
Attended training sessions to learn about new products and improve service skills.

Supervisor

Ba&SH Store

Los Angeles, California

01.2023 - 01.2024

Supervised daily store operations and ensured team compliance with company policies.
Assisted customers in selecting products and resolving any inquiries or issues.
Monitored sales trends and provided feedback for improving merchandising strategies.
Motivated and led team members to work together to achieve targets.
Resolved customer complaints in a professional manner.
Kept stock room organized so merchandise could be transferred quickly to sales floor.
Advised customers on style and trends.
Developed and administered customer service and product training sessions for new employees.

Sales Associate

Bloomingdale's

Los Angeles, California

12.2022 - 12.2023

Processed transactions efficiently using point-of-sale systems and handled cash management.
Educated customers on promotions, sales, and loyalty programs to drive engagement.
Resolved customer inquiries and complaints promptly, ensuring satisfaction and retention.
Participated in training new associates on store policies and customer service techniques.
Monitored stock levels and communicated needs to management for timely restocking.
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided exceptional customer service.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Handled customer complaints in a professional manner.
Worked with fellow sales team members to achieve group targets.

Beauty Advisor

Sephora

United Arab Emirates

02.2020 - 09.2022

Educated clients on product usage and skincare routines.
Demonstrated makeup application techniques during in-store events and promotions.
Handled customer inquiries and resolved issues with professionalism and care.
Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Educated customers about the proper use of cosmetics, fragrances and other beauty items.
Created a positive shopping experience for each customer through effective communication skills.
Greeted customers upon entering store or salon and established friendly relationships with them.
Finalized purchases and processed payments.

Sales Advisor

Roja Beauty Shop

Iran, Tehran

09.2018 - 11.2019

Maintained knowledge of current beauty trends and product offerings for effective sales.
Conducted product demonstrations to showcase features and benefits to clients.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Replenished and arranged items to maintain appearance.
Operated register, handled cash and processed credit card transactions.
Drove sales of company products and services by meeting with customers using strategic and organized approach.