Dynamic retail professional with extensive experience, excelling in relationship building and customer engagement. Proven ability to enhance client satisfaction through personalized service.
Overview
18
18
years of professional experience
Work History
Trish McEvoy Counter Manager
Nordstrom
Costa Mesa, CA
05.2024 - Current
Manage daily operations of beauty counter, ensuring optimal product presentation and customer engagement.
Assisted customers with personalized service, resulting in improved satisfaction and loyalty.
Developed strong client rapport, contributing to sustained business growth.
Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
Retail Sales Lead
Neighborhood Goods
Newport Beach, CA
07.2022 - 04.2024
Led daily operations to enhance customer experience and drive sales initiatives.
Resolved customer inquiries promptly, fostering loyalty and repeat business.
Established rapport with customers, fostering a welcoming environment that encouraged repeat business.
Mentored new staff on customer service best practices and product knowledge.
Utilized point-of-sale systems effectively for efficient transaction processing; trained new hires on proper usage ensuring quick adaptation.
Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Benefit Arch Expert
Ulta Beauty Inc.
Costa Mesa, CA
10.2021 - 07.2022
Managed guest interactions while executing precise eyebrow and facial waxing services.
Instructed clients on brush application methods and provided comprehensive product knowledge during makeup sessions.
Engaged with guests throughout store, ensuring a welcoming environment while not attending to chair services.
Freelance Makeup Artist - Eyebrow Waxing Expert
Self
Orange County
01.2009 - 10.2020
Delivered personalized makeup applications and eyebrow waxing to enhance client satisfaction and achieve desired looks.
Utilized high-quality cosmetic products to create diverse makeup styles for various occasions.
Maintained up-to-date knowledge of current beauty trends and techniques to provide innovative solutions.
Anastasia Eyebrow Expert
Nordstrom
Mission Viejo, CA
02.2008 - 10.2008
Skilled at working independently and collaboratively in a team environment.
Executed precise facial and eyebrow waxing treatments.
Built clientele and opened new accounts.
Education
2 Years - Fine Arts
Otis College of Art And Design
Los Angeles, CA
06-1998
Taught By Carol Brown, Head of NBC Makeup
Corrective Makeup Film & Television Workshop (4 Day)
Los Angeles, CA
06-1996
Esthetician License - Licensed Esthetician
Newberry School of Beauty
Granada Hills, CA
04-1992
Skills
Teamwork and collaboration
Problem-solving abilities
Multitasking Abilities
Organizational skills
Relationship building
Professional and courteous
Effective communication
Timeline
Trish McEvoy Counter Manager
Nordstrom
05.2024 - Current
Retail Sales Lead
Neighborhood Goods
07.2022 - 04.2024
Benefit Arch Expert
Ulta Beauty Inc.
10.2021 - 07.2022
Freelance Makeup Artist - Eyebrow Waxing Expert
Self
01.2009 - 10.2020
Anastasia Eyebrow Expert
Nordstrom
02.2008 - 10.2008
2 Years - Fine Arts
Otis College of Art And Design
Taught By Carol Brown, Head of NBC Makeup
Corrective Makeup Film & Television Workshop (4 Day)