Chelsea Morgan
North Bergen
Summary
Personable and dedicated beauty representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Cosmetics Manager for Trish McEvoy
Bloomingdales
New York
05.2024 - Current
- Created promotional materials to customers on benefits of cosmetic products.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed and implemented strategies to increase sales of cosmetic products.
- Implemented customer loyalty programs that resulted in increased client retention rate.
- Performed consultations for customers, providing skincare tips, modeling brand application, and explaining cosmetic techniques.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Performed cashier duties such as ringing up sales, processing payments, and handling returns and exchanges.
- Organized promotional events to attract new customers and increase existing customer loyalty.
- Provided technical advice on skin care products such as makeup, hair care items, fragrances according to customer needs.
- Maintained accurate records of all sales transactions, orders, inventory levels, and other relevant information related to the beauty industry.
- Supervised daily operations at retail stores including cash management, stock replenishment.
- Prepared reports on weekly, monthly, quarterly basis highlighting key performance indicators related to the beauty industry.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Beauty Ambassador
Neiman Marcus Group Ltd LLC
Dallas
02.2017 - 01.2024
- Upsold additional products and services to increase sales numbers.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Identified client needs and recommended products based on preferences and requirements.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Demonstrated application techniques to achieve desired looks.
- Processed payments by entering sales in register.
- Met or exceeded sales goals on regular basis.
- Scheduled onsite and offsite makeup appointments for clientele.
Lead Makeup Artist
Bloomingdales
Hackensack
04.2010 - 05.2016
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Maintained sales goal of $2,000.00 per day.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Performed full makeup applications to 25 clients per week.
- Applied makeup in accordance with clothing style.
- Booked appointments, answered phones, greeted clients, handled payments and created client service .
Freelance Makeup Artist
Bobbi Brown Professional Cosmetics Inc.
Hackensack
01.2009 - 03.2010
- Scheduled onsite and offsite makeup appointments for clientele.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Suggested treatments and styles to suit customers' appearance and desired look.
Education
Psychology
Bergen Community College
Paramus, NJ400 Hour Program in Fashion Makeup Artistry - Make-Up Artistry
Make-Up Designory - New York
New York, NYSkills
- Sales proficiency
- Customer relationship management
- Makeup application
- Product knowledge
- Customer consultations
- Sales strategy
- Event planning
- Visual merchandising
- Retail operations
- Creativity
- Product demonstration
- Special event makeup
- Strong communication skills
- Sales reporting
Timeline
Cosmetics Manager for Trish McEvoy
Bloomingdales
05.2024 - Current
Beauty Ambassador
Neiman Marcus Group Ltd LLC
02.2017 - 01.2024
Lead Makeup Artist
Bloomingdales
04.2010 - 05.2016
Freelance Makeup Artist
Bobbi Brown Professional Cosmetics Inc.
01.2009 - 03.2010
Psychology
Bergen Community College
400 Hour Program in Fashion Makeup Artistry - Make-Up Artistry
Make-Up Designory - New York