Kimia McConnell
Cincinnati
Summary
Efficient and productive Claims Specialist known for swiftly and accurately managing claims processes. Specialize in policy interpretation, negotiation, and settlement strategies which streamline operations and improve turnaround times. Possess strong analytical skills, fraud detection capabilities, and knowledge of insurance regulations. Excel in communication, problem-solving, and organizational skills to effectively handle multiple claims simultaneously while maintaining high satisfaction levels among all parties involved.
Overview
4
4
years of professional experience
2016
2016
years of post-secondary education
Work History
Claim specialist
American Income Life Insurance Company
Waco
07.2024 - 02.2026
- Processed insurance claims efficiently for policyholders at American Income Life.
- Reviewed and verified claim documentation for accuracy and completeness.
- Communicated with clients to gather necessary information for claims processing.
Bank Teller
Kemba credit union
Cincinnati
08.2023 - 07.2024
- Processed customer transactions efficiently at Kemba Credit Union.
- Assisted members with account inquiries and banking services.
- Balanced cash drawer daily to ensure accuracy and integrity.
Program Coordinator
Eversana
Cincinnati
12.2021 - 06.2022
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Prepared periodic reports, financial statements and records on program activities for management.
- Reviewed applications and documentation to make decisions pertaining to programs.
Education
Lakota West High School
Cincinnati, OHSome College (No Degree) - Digital Marketing
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Claims processing
- Claim documentation
- Insurance policies
- Data entry
Accomplishments
- Ranked # 1 top customer service recognition with American income life insurance.
References
References available upon request.
Timeline
Claim specialist
American Income Life Insurance Company
07.2024 - 02.2026
Bank Teller
Kemba credit union
08.2023 - 07.2024
Program Coordinator
Eversana
12.2021 - 06.2022
Lakota West High School
Some College (No Degree) - Digital Marketing
Cincinnati State Technical And Community College