Kimistry Watson
Daycare
Kent,OH
4
years of professional experience
Customer Service Leader with expertise in staff training and team management. Improved service speed and guest satisfaction through effective leadership and financial management strategies. Committed to operational excellence and fostering environments that maximize employee performance and growth.
Work History
Manager's Assistant
3 Years 2 Months- Managed daily operations to ensure efficient workflow and adherence to company standards.
- Led team in delivering exceptional customer service and maintaining high satisfaction levels.
- Trained and mentored new staff on operational procedures and customer engagement strategies to improve service consistency.
- Implemented process improvements that increased service speed, enhancing overall guest experience.
- Developed training materials to support staff performance and streamline efficiency.
- Supported team in executing daily operations and maintaining quality standards.
- Streamlined communication between management and team members, improving information flow.
Babysitter
4 Years 4 Months- Developed and implemented creative play and educational activities to stimulate children's growth.
- Supervised daily activities, ensuring safety and engagement for children of various ages.
- Communicated with parents about children's progress and concerns, fostering transparency and trust.
- Managed schedules for meals, naps, and recreational activities, ensuring smooth daily routines.
- Monitored behavior, addressing conflicts among children to promote positive interactions.
- Monitored behavior and addressed conflicts among children, promoting positive interactions and social skills.
- Communicated effectively with parents regarding children's progress and any concerns.
- Engaged children in various educational games during playtime, worked on puzzles, and read books to young children.
- Fostered positive relationships by communicating effectively with children and guardians. with children and guardians.
Education
Bachelor of Science - Nursing
High School Diploma
- 3.7 GPA
- S.O.A.R Member
- Student Government 2023-2025
Skills
Customer service
Customer engagement
Staff training
Employee onboarding
Staff supervision
Staff management
Team motivation
Operational efficiency
Workload management
Problem-solving
Multitasking
Team collaboration
Financial oversight
Timeline
Manager's Assistant
Chick-fil-A
07.2023 - CurrentRead More
Babysitter
Daycare
05.2022 - CurrentRead More
Kent State University
Bachelor of Science from Nursing
Read More
John F. Kennedy High School
High School Diploma
Read More