Kimlong Heng
Danny Donut LLC
Houston,MS
2
Languages
1
Certification
4
years of professional experience
Results-driven small business owner with strengths in operations management, budget control, and business growth. Skilled in staffing, vendor coordination, customer service, and financial planning to improve efficiency, retention, and profitability.
Work History
Small Business Owner
2 Years 9 Months- Managed daily operations, including staffing, scheduling, and customer service for a retail food service environment.
- Managed daily operations, including staffing, scheduling, and customer service for a retail food service environment.
- Oversaw inventory ordering, supplier coordination, and stock control to maintain product availability.
- Monitored cash handling, deposits, and basic financial reporting for accurate recordkeeping.
- Coordinated food preparation, quality checks, and sanitation practices to meet safety standards.
- Resolved customer concerns promptly to maintain service quality and repeat business.
- Trained team members on production procedures, register use, and operational workflows.
- Streamlined opening and closing routines to improve consistency and daily efficiency.
- Managed daily operations for a successful small business, ensuring efficient processes and quality service.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Sales Associate
1 Year 7 Months- Operated point-of-sale system to process purchases, returns, and exchanges accurately.
- Assisted customers with product selection, project needs, and aisle location support.
- Stocked merchandise, faced shelves, and maintained organized sales floor presentation.
- Loaded customer vehicles with lumber, appliances, and other heavy products safely.
- Resolved basic product questions using store systems, labels, and department knowledge.
- Prepared special orders and coordinated merchandise pickup with receiving and fulfillment teams.
- Supported inventory counts, replenishment tasks, and accurate product restocking.
- Maintained safe, clean work areas while following store procedures and service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Preparer
9 Months- Prepared merchandise and food items according to Walmart's quality and safety standards.
- Maintained clean, sanitized workstations, tools, and equipment throughout the shift.
- Restocked prep areas with supplies, ingredients, and packaging materials.
- Maintained clean, sanitized workstations, tools, and equipment throughout shift.
- Supported high-volume production by organizing tasks and prioritizing urgent orders.
- Assisted team members with product preparation and workflow consistency.
- Inspected finished items for accuracy, presentation, and readiness for sale.
- Provided exceptional customer service by promptly responding to inquiries regarding the tax return process or status updates.
- Developed trust among clientele through transparent communication during every step of the preparation process.
Education
Associate of Science - Industrial Maintenance
Associate of Science - Business Management
High School Diploma
Skills
Small business operations
Business development
Operations management
Business marketing
Business development
Budget management
Cost analysis
Financial planning
New business launch
Business growth and retention
Cash flow management
Staffing
Performance management
Payroll administration
Employee scheduling
Accomplishments
- Collaborated with team of Danny Donut LLC in the development of running of small business
- Supervised team of 4 staff members.
- Resolved product issue through consumer testing.
Certification
- Licensed Danny Donut LLC - 3 years
- Certified serve safe, Danny Donut LLC - 3 years
- Family business Training - 1 years
Languages
English
Professional Working
Cambodian
Full Professional
Timeline
Small Business Owner
Danny Donut LLC
01.2024 - CurrentRead More
Sales Associate
Lowes Home Improvment
05.2023 - 12.2024Read More
Preparer
Walmart
08.2022 - 05.2023Read More
East Mississippi Community College
Associate of Science from Industrial Maintenance
Read More
Limkokwing University
Associate of Science from Business Management
Read More
Anuwat High School
High School Diploma
Read More