Summary
Overview
Work History
Education
Skills
Timeline
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Kim M Lowrey

Waterloo,NY

Summary

My goal is to maintain the current position I've held for the past eight months. I scored 100% on the entrance exam, a requirement needed to obtain the position. I consistently demonstrate an exceptional work ethic in my current role and have maintained this standard in every position I have held within this organization.



Overview

17
17
years of professional experience

Work History

Field Design Representive

NYSEG
06.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Customer Service Representative

NYSEG
10.2022 - 06.2023
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

District Engineering Clerk

NYSEG
04.2015 - 10.2022
  • Coordinated documentation to streamline engineering processes.
  • Maintained engineering records, supporting project accuracy and efficiency.
  • Gathered and organized data to assist engineers in project execution.
  • Supported engineering projects by maintaining up-to-date records.

Meter Reader Collector

NYSEG
05.2008 - 04.2015
  • Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
  • Exceeded monthly quota expectations with consistent high-quality work and diligent time management skills.

Education

Regents Diploma - Business

Waterloo School District
Waterloo, NY
06-1976

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Organization and time management

Timeline

Field Design Representive

NYSEG
06.2023 - Current

Customer Service Representative

NYSEG
10.2022 - 06.2023

District Engineering Clerk

NYSEG
04.2015 - 10.2022

Meter Reader Collector

NYSEG
05.2008 - 04.2015

Regents Diploma - Business

Waterloo School District

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Kim M Lowrey