Ran 7 different stores, Excel proficient, One Drive also.
Supervise more than 50 employees
Led regional operations to optimize service delivery across multiple locations.
Developed and implemented training programs to enhance staff performance and customer satisfaction.
Analyzed operational data to identify trends and drive strategic improvements in efficiency.
Coordinated with cross-functional teams to streamline workflow processes and reduce turnaround times.
Managed budgeting and forecasting activities to align resources with organizational goals.
Cultivated strong relationships with vendors to negotiate favorable terms and conditions for services.
Conducted regular site visits to ensure compliance with quality standards and operational guidelines.
Mentored junior managers, fostering their professional development within the organization.
Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Associate
Rebel Gas Station
2022 - 2023
Assisted in daily project execution, ensuring adherence to timelines and quality standards.
Collaborated with team members to streamline workflow processes, enhancing overall efficiency.
Conducted research and analysis to support decision-making for ongoing initiatives.
Managed communication between departments to facilitate information flow and project alignment.
Housekeeping Supervisor
Best Western
02.2022 - 08.2022
Complete work orders, assist in training housekeepers, inspect designated vacation villas, create a rotating schedule for housekeepers and assign units/villas to teams.
Track completion of assigned duties daily, verify and report status of rooms and enter into property computers
Team Member
Target
01.2017 - 01.2018
Operating cash register and scanner, stocking shelves and organizing clothing sections, assisted customers with returns in customer service.
Answering phones, providing excellent customer service with complaints, questions or concerns.
Customer Associate
Wawa
2016 - 2016
Assisted in daily customer inquiries, providing timely and accurate information to enhance satisfaction.
Developed familiarity with products and services, enabling effective support for customers' needs.
Managed cash register operations, ensuring accuracy in transactions and balanced end-of-shift reports.
Collaborated with team members to streamline service processes, improving overall efficiency.
Assistant Manager
Petland Discounts
06.2007 - 08.2009
Assisted in stocking shelves, counting money, taking inventory, making the schedule, in charge of a crew of 15, opening the store closing the store.
Running reports at the end of the night, and excellent customer service.