Kimmie Roberts
Springfield
Summary
Results-driven professional with a strong background in account management and performance analysis. Skilled in customer relationship management and financial reconciliation, contributing to high client retention and satisfaction rates.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Account Manager
ASAP
Lafayette
07.2023 - 04.2024
- Submitted merchant applications for approval with Paysafe to facilitate partnerships.
- Activated and installed equipment for merchants to enhance operational readiness.
- Conducted regular client check-ins to identify and resolve needs and concerns.
- Managed client accounts to ensure high levels of satisfaction and retention.
Manager of Restaurant Operations
ASAP
Lafayette
02.2022 - 07.2023
- Achieved alignment of departmental goals with company vision to drive operational effectiveness.
- Implemented new KPI directives focused on enhancing departmental performance.
- Collaborated with managers to formulate strategic plans that meet operational standards.
- Partnered with HR to oversee recruitment processes and employee training initiatives.
- Ensured budgetary compliance consistent with overall organizational fiscal strategies.
- Provided comprehensive performance reports and insights to stakeholders and executives.
- Directed partner disbursement cycle by coordinating efforts between Engineering, Finance, and Account Managers.
- Resolved financial discrepancies for restaurant partners through detailed investigations.
Team Leader Premier Partner Support
ASAP
Lafayette
05.2021 - 02.2022
- Managed daily activities of the team, driving operational success.
Motivated and mentored team members to achieve company standards. - Collaborated with team to enhance customer support capabilities for partners.
- Acted as point of contact for escalated partner financial matters, coordinating necessary investigations with engineering.
Parnter Support
ASAP
Lafayette
10.2018 - 05.2021
- Investigated and resolved financial account issues for partners on Waitr/Bite Squad platform.
- Provided technical support for restaurant partners experiencing difficulties with tablets and app.
- Handled escalated phone calls and chats to address partner support concerns.
- Trained as a representative for customer, driver, grocery, and partner support roles.
- Mentored new agents to enhance team performance and knowledge.
- Conducted basic troubleshooting for company-issued tablets and mobile app issues.
- Collaborated directly with engineering team to resolve partner-related financial issues.
Manager
Subway
Lafayette
09.2012 - 02.2018
- Crafted sandwiches and food items based on specific customer requests.
- Employed point of sale system for order entry, payment processing, and change management.
- Monitored product levels and restocked supplies to ensure availability throughout shifts.
- Followed strict food handling, safety, and sanitation protocols during all operations.
- Conducted training sessions for new Sandwich Artists on operational responsibilities.
- Ensured compliance with inventory control measures as per operations manual guidelines.
- Performed regular inspections of equipment and storage areas for proper functioning.
- Oversaw staff scheduling and supervision during shifts to optimize workflow.
Education
Certificate - Nursing Assistant
Unitech Training Academy
Lafayette LA06-2017
Skills
- Account management and client relations
- Merchant onboarding and financial reconciliation
- Performance analysis and reporting
- Data visualization with Tableau
- Project management with Jira and Asana
- Collaboration using Google Workspace
- Customer relationship management with HubSpot and PandaDoc
Certification
Middle Manager
References
References available upon request.
Timeline
Account Manager
ASAP
07.2023 - 04.2024
Manager of Restaurant Operations
ASAP
02.2022 - 07.2023
Team Leader Premier Partner Support
ASAP
05.2021 - 02.2022
Parnter Support
ASAP
10.2018 - 05.2021
Manager
Subway
09.2012 - 02.2018
Certificate - Nursing Assistant
Unitech Training Academy