Kimmy Khosrovani
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Restaurant and Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Associate
Wedbush Securities
12.2023 - Current
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Provided comprehensive support to senior associates, facilitating effective client relationship management.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Created reports using Microsoft Excel to track performance metrics and identify areas for improvement.
HR Coordinator
Wedbush Securities
06.2022 - 12.2023
- Maintained human resources information system and kept employee files up to date and accurate.
- Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
- Conducted new employee onboarding and provided ongoing orientation training.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Enhanced company culture by organizing team-building events and professional development opportunities.
Assistant Manager/Bar Lead
Playground
02.2015 - 01.2022
- Worked hand in hand with Director of Libations to curate craft seasonal cocktails for all 3 restaurant concepts.
- Built relationships with customers to encourage repeat business.
- Took initiative in promoting various wines and bar events to maximize revenue and guest experience.
- Trained 15+ staff and new bartenders on proper mixing techniques, recipes, and guest service etiquette.
- Worked with various spirit and wine vendors to coordinate on-site events.
- Attended industry seminars to stay abreast of new trends in hospitality and wine service.
Supervisor/Bartender
Rustic Canyon Wine Bar
07.2019 - 05.2021
- Assisted Sommelier to create a comprehensive list of wines to be served at events and ensuring proper wine service to all guests.
- Advised waitstaff on how best to present options available by the glass or bottle.
- Displayed extensive knowledge of beer, wine, and cocktails during service.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
MBA - Business
California State University - Long Beach
Long Beach, CA06.2022
Skills
- Performance metrics analysis
- Data entry proficiency
- Client Relationships
- Cross-selling techniques
- Hospitality and accommodation
- Beverage curating
- Wine and spirits knowledge
- Business operations proficiency
Certification
- WSET Training - current
- Advanced Bar Smarts Certified - 2018
- Court of Masters Introductory Sommelier - 2018
Languages
Persian
Native or Bilingual
Timeline
Client Service Associate
Wedbush Securities
12.2023 - Current
HR Coordinator
Wedbush Securities
06.2022 - 12.2023
Supervisor/Bartender
Rustic Canyon Wine Bar
07.2019 - 05.2021
Assistant Manager/Bar Lead
Playground
02.2015 - 01.2022
MBA - Business
California State University - Long Beach
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