Kimone Keen
Daytona Beach,USA
Summary
Dedicated Customer Service Professional with expertise in eligibility assessment and client service. Skilled in data analysis, compliance verification, and personalized solution delivery. Proven ability to manage caseloads while maintaining confidentiality and ensuring accuracy. Committed to fostering trust and loyalty through exceptional customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Department of Children and Family
02.2024 - Current
- Ensured regulatory compliance for government assistance program eligibility assessments.
- Analyzed client documentation to determine qualifications and benefits for programs.
- Conducted applicant interviews to collect essential information for eligibility verification.
- Guided clients through program requirements and provided application status updates.
- Streamlined application review processes, significantly reducing overall processing time.
Customer Service Representative/Front Desk agent
Boardwalk Inn and Suites
01.2022 - 01.2023
- Created positive first impressions by warmly welcoming guests at check-in.
- Streamlined check-in/check-out processes, ensuring exceptional customer service for guests.
- Facilitated reservations and inquiries, guiding guests to ideal accommodations.
- Enhanced guest experiences by providing accurate information about hotel services and attractions.
- Operated high-volume switchboard, efficiently directing calls to relevant departments.
- Maintained an organized and presentable front desk area to enhance hotel ambiance.
- Coordinated with staff to fulfill guest requests promptly and effectively.
Customer Service Agent
State Farm
01.2020 - 01.2022
- Achieved high customer satisfaction by delivering tailored support and solutions.
- Educated customers on navigating products and services effectively.
- Documented customer interactions meticulously, ensuring transparency and accuracy.
- Expanded service provider network to enhance customer access to essential resources.
- Guided customers in developing problem-solving skills to improve experiences.
- Advocated for customers by coordinating services and resolving emergencies promptly.
Patient Care Technician
Advent Hospital Daytona Beach
01.2020 - 01.2021
- Vital Assessment
- Medication administration
- Head to toe assessment
- Focused assessment
- Assisted patient with ADL
- Report changes and patient status to the RN.
- Conduct patient interview
Insurance Sales Agent
Progressive Insurance
01.2017 - 01.2020
- Enhanced client satisfaction through personalized insurance counseling and tailored solutions.
- Ensured compliance by meticulously documenting all client interactions and policy changes.
- Expanded referral network by collaborating with service providers for essential client services.
- Empowered clients with strategies for understanding insurance policies and resolving issues.
- Surpassed sales targets consistently, earning incentives and recognition for performance.
Education
Bachelor of Science - Social Work
Northern Caribbean University
01.2016
High School Diploma - undefined
Holmwood Technical High School
Jamaica01.2001
Skills
- Engaged listening skills
- Skilled in data entry typing
- Effective telephone interaction
- Problem-solving skills
- Strategic decision-making
- Independent achiever
- Responsive to shifting priorities
- Patient care management
- Family support education
- Effective problem resolution
- Strong verbal communication
- Detail-oriented analysis
- Client support
- Sales experience
- Clear communication abilities
- Experienced with Microsoft Office applications
- Professional phone communication
- Documentation expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
Certification
- Insurance producer
- Property and Casualty
Timeline
Eligibility Specialist
Department of Children and Family
02.2024 - Current
Customer Service Representative/Front Desk agent
Boardwalk Inn and Suites
01.2022 - 01.2023
Customer Service Agent
State Farm
01.2020 - 01.2022
Patient Care Technician
Advent Hospital Daytona Beach
01.2020 - 01.2021
Insurance Sales Agent
Progressive Insurance
01.2017 - 01.2020
High School Diploma - undefined
Holmwood Technical High School
Bachelor of Science - Social Work
Northern Caribbean University