Kimra Baker
North Manchester,IN
Summary
Client service professional with expertise in issue resolution, payment processing, and appointment scheduling. Strong focus on enhancing service quality and client satisfaction through meticulous attention to detail and relationship management. Proven track record in efficiently resolving client issues and processing payments. Aiming to leverage these skills to improve overall service delivery.
Overview
10
10
years of professional experience
Work History
Client Service Professional
H&r Block
Wabash, Indiana
01.2026 - Current
- Resolved client issues promptly, ensuring high satisfaction with services delivered.
- Cultivated strong client relationships through consistent, dependable service.
- Scheduled client appointments to guarantee timely service delivery.
- Streamlined client record management for enhanced accuracy and efficiency.
- Processed payments accurately in compliance with company standards.
- Updated client data, maintaining accurate and current information in the system.
- Greeted customers warmly and organized appointments for services requested.
- Documented customer interactions and feedback to improve service quality.
Punch Press Operator
Custom Magnetics
North Manchester, Indiana
03.2025 - 08.2025
- Maintained a clean and safe work environment following safety protocols.
- Inspected finished products for defects and adherence to specifications.
- Loaded raw materials into the press machine hopper.
- Followed all safety protocols when operating machinery and handling hazardous chemicals.
- Recorded production data such as number of pieces produced, scrap rate.
- Identified potential problems before they occurred through visual inspections.
- Kept machines running at peak efficiency to meet demanding production targets.
Housekeeping
Timbercrest Senior Living Community
North Manchester, Indiana
04.2024 - 07.2024
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Utilized appropriate methods for handling hazardous materials safely during housekeeping tasks.
- Scheduled preventative maintenance for all housekeeping equipment.
- Stocked supply closets with necessary items for housekeeping staff.
- Replenished supplies such as toiletries, linens, and towels in rooms.
- Maintained cleanliness in common areas including lobbies and hallways.
- Operated cleaning equipment like vacuums and floor scrubbers efficiently.
- Assisted with laundry services by sorting, washing, and folding linens.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas, and small furniture to thoroughly clean baseboards and eliminate dust in hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
Cook/waitress
Sandwich Cellar
North Manchester, Indiana
11.2015 - 05.2022
- Maintained cleanliness and organization of kitchen workstations and tools.
- Collaborated with team members to ensure smooth kitchen operations.
- Followed food safety guidelines to handle and store ingredients properly.
- Executed daily inventory checks to maintain optimal stock levels.
- Monitored cooking times to ensure quality and consistency of dishes.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Organized storage areas for efficient usage of space.
- Transported food pans and trays between workstations and cooking areas.
- Managed portion control using correct utensils during preparation and plating.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Coordinated orders to ensure timely food delivery while adhering to cook times.
- Modified recipes to enhance seasonal offerings and meet customer preferences.
Education
High School Diploma -
Manchester High School
North Manchester, IN05-1993
Skills
- Client issue resolution
- Records management
- Payment processing
- Customer support
- Appointment scheduling
- Data updating
- Relationship management
Timeline
Client Service Professional
H&r Block
01.2026 - Current
Punch Press Operator
Custom Magnetics
03.2025 - 08.2025
Housekeeping
Timbercrest Senior Living Community
04.2024 - 07.2024
Cook/waitress
Sandwich Cellar
11.2015 - 05.2022
High School Diploma -
Manchester High School