Tasha Padilla
FOREST HILLS
Summary
Dynamic Client Service Professional with a proven track record at H&R Block, excelling in client relationship management and confidentiality practices. Recognized for delivering exceptional customer service and effectively resolving complaints under pressure. Skilled in data entry accuracy and fostering strong client connections, ensuring satisfaction and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Professional
H&R Block
Rego Park
12.2016 - Current
- Supported clients with sensitive tax documents and account management, ensuring accuracy and confidentiality.
- Served as primary liaison for client inquiries via phone, email, and in person, enhancing communication and trust.
- Managed detailed client records and resolved potential account issues proactively, contributing to client satisfaction.
- Recognized for exceptional customer service and professionalism.
Lead Bartender
Cobblestone Pub and Biergarten
Forest Hills
08.2021 - 06.2026
- Oversaw staff schedules and managed inventory to ensure smooth daily operations.
- Trained new staff on procedures and protocols to promote a safe and inclusive workplace.
- Managed community event logistics, enhancing outreach and communication.
Customer Service Representative
Barclay Center
Brooklyn
08.2016 - 03.2020
- Resolved customer complaints efficiently in fast-paced environment, ensuring customer satisfaction.
- Communicated effectively with large groups and managed real-time issues to facilitate team cohesion.
- Handled large sums of currency while ensuring confidentiality to build trust with guests.
Education
Bachelor of Arts - Psychology
Hunter College of The City University of New York
New York, NY08-2024
Skills
- Client management
- Account management
- Data analysis
- Service strategy
- Privacy compliance
- Conflict resolution
- Confidentiality practices
- Time management
- Composed under pressure
- Issue resolution
Certification
- CPR/AED & First Aid Certification – American Heart Association – 06/2025
- Mandated Reporter Training Certification- Office of Children & Family Services – 06/2025
Timeline
Lead Bartender
Cobblestone Pub and Biergarten
08.2021 - 06.2026
Client Service Professional
H&R Block
12.2016 - Current
Customer Service Representative
Barclay Center
08.2016 - 03.2020
Bachelor of Arts - Psychology
Hunter College of The City University of New York