Summary
Overview
Work History
Education
Skills
Timeline
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Kimyanta Hooker

Bassfield,MS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

Amazon
Canton, MS
01.2019 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.

CNA Supervisor

Forrest General Hospital
Hattiesburg, MS
07.2016 - 02.2023
  • Developed and maintained a system to track employee performance, attendance, and training.
  • Organized and conducted monthly staff meetings to ensure clear communication of expectations.
  • Conducted weekly in-service trainings for CNA staff on new policies and procedures.
  • Monitored the quality of care provided by CNAs to ensure compliance with standards.
  • Created individualized development plans for each CNA based on their skills and abilities.
  • Maintained accurate records of all CNA staff including personnel files, timesheets, and certifications.

Education

Associate of Arts - Computational Science

Pearl River Community College
Poplarville, MS
05-2026

Skills

  • Report Preparation
  • Complaint resolution
  • Sales Promotion
  • Call Monitoring
  • Account Management
  • Regulatory Compliance

Timeline

Customer Service Manager

Amazon
01.2019 - Current

CNA Supervisor

Forrest General Hospital
07.2016 - 02.2023

Associate of Arts - Computational Science

Pearl River Community College

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Kimyanta Hooker