Summary
Overview
Work History
Education
Skills
Timeline
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Kinara Phillips

Hopkinsville,KY

Summary

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

4
4
years of professional experience

Work History

Team Lead Production Worker

JTEKT Automotive
05.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Inspected products and machines to maintain quality and efficiency.

Sales Representative

Pop Shelf
11.2023 - Current
  • Cashier, customer service, communicating with the public, training new hires, cleaning

  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.

Customer Service Rep

TeleTech (BCBS) - Remote
01.2023 - 10.2023
  • Customer service, communication, helping others
  • Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
  • Evaluated customer creditworthiness and financial statements to determine credit limits.
  • Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
  • Reduced fraudulent transactions by implementing advanced monitoring systems and timely alerts to customers.

Sales Representative

TJ Maxx
07.2021 - 08.2023
  • Cashier, customer service, dealing with public, cleaning, communication
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

Graduate Certification - Phlebotomy

Hopkinsville Community College
Hopkinsville, KY

Diploma -

Christian County High School
Hopkinsville, KY
05.2019

Skills

  • Customer service, Computer literacy, Communication skills, Time management, Microsoft word, Leadership, Multitasking, Organizational Skills, High Achiever

Timeline

Team Lead Production Worker

JTEKT Automotive
05.2024 - Current

Sales Representative

Pop Shelf
11.2023 - Current

Customer Service Rep

TeleTech (BCBS) - Remote
01.2023 - 10.2023

Sales Representative

TJ Maxx
07.2021 - 08.2023

Graduate Certification - Phlebotomy

Hopkinsville Community College

Diploma -

Christian County High School

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Kinara Phillips