Kindra Erhart
Dandridge,TN
Summary
Organized experienced in coordinating and executing large- and small-scale events. Build rapport with venue management and personnel to foster seamless collaboration and execute exceptional event experiences.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Phlebotomist
Tennova Medical Center
Jefferson City, Tennessee
09.2024 - Current
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Used heel and finger stick methods to obtain blood from capillaries.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Responded quickly and effectively to emergency situations.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Followed all safety protocols when handling hazardous materials.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Main Bartender
Cowboys lakeside bar and grill
Dandridge, TN
04.2023 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Collected and organized daily till totals and tips.
- Talked easily with patrons to build rapport and earn repeat business.
- Stocked bar with beer, wine, liquor and related supplies.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Patient Service Representative
Covenant Medical Center
Morristown, TN
11.2023 - 09.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with the completion of medical forms and records.
- Inputted patient demographic data into electronic health record system.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Performed administrative duties such as filing, faxing, photocopying.
- Maintained accurate records of services provided during each visit or procedure.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Scanned documents into electronic health record system as needed.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Wedding Coordinator
Rings and roses
Dandridge, TN
09.2023 - 09.2024
- Worked with professional and trade associations to create memorable and successful events.
- Conferred with customers to gather event requirements and explore opportunities.
- Coordinated and allocated equipment, supplies and staff for events.
- Followed local regulations for events and obtained necessary permits.
Phlebotomist
Covenant Medical Center
Morristown, TN
11.2022 - 09.2023
- Maintained a clean, safe, and organized work environment.
- Monitored inventory levels of supplies used in phlebotomy services.
- Adhered to HIPAA guidelines regarding patient privacy.
- Prepared specimens for transport to external laboratories.
- Documented patient information into electronic medical records system.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Provided excellent customer service while interacting with patients.
- Calibrated equipment according to manufacturer specifications.
- Provided assistance to clinical staff during patient visits.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Verified patient information prior to specimen collection.
- Processed samples accurately and efficiently.
- Ensured compliance with federal regulations governing laboratory procedures.
- Followed all safety protocols when handling hazardous materials.
- Educated patients on proper blood draw techniques.
- Maintained accurate records of collected specimens and test results.
- Responded quickly and effectively to emergency situations.
Server
Aubrey’s
Morristown , Tennessee
03.2023 - 07.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Event Coordinator
CNC exotic motors
Redlands, CA
02.2020 - 10.2021
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Developed diagrams and floor plans with event setup requirements.
Education
Phlebotomist - Phlebotomy
Med Certs
Dandridge, TN09.2023
High School Diploma -
Rim Of The World Senior High School
Lake Arrowhead, CA06.2022
Skills
- Catering Oversight
- Service Coordination
- Event Billing
- Participant Transportation
- Agenda Setting and Control
- Program Planning and Development
- Credit Card Payment Processing
- POS Systems and Ordering Platforms
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Call Documentation
- Data Entry
- Understanding Customer Needs
- Responding to Difficult Customers
- Customer Service
- Patient Service
- Training in a Clinical Setting
- Venipuncture
- Paperwork Processing
- Infection Control
- Specimen Preparation
- Blood collection
- Medical Records Maintenance
- Sanitation and sterilization
- Health Education
- HIPAA Compliance
Timeline
Phlebotomist
Tennova Medical Center
09.2024 - Current
Patient Service Representative
Covenant Medical Center
11.2023 - 09.2024
Wedding Coordinator
Rings and roses
09.2023 - 09.2024
Main Bartender
Cowboys lakeside bar and grill
04.2023 - Current
Server
Aubrey’s
03.2023 - 07.2023
Phlebotomist
Covenant Medical Center
11.2022 - 09.2023
Event Coordinator
CNC exotic motors
02.2020 - 10.2021
Phlebotomist - Phlebotomy
Med Certs
High School Diploma -
Rim Of The World Senior High School