Kineta Fleming
Charlotte,NC
Summary
Dynamic and results-oriented Management Professional with a proven track record of driving success in diverse environments. Experienced in hiring, managing, and directing teams to achieve financial goals and deliver exceptional guest experiences. Passionate about fostering a positive work culture and making the store a success.
Overview
11
11
years of professional experience
Work History
Lead Case Manager (Hybrid)
Family Community Case Management
02.2023 - Current
- Lead all aspects of case management operations, serving as a point of contact for case managers and community workers.
- Develop and implement treatment plans tailored to individual client needs, fostering positive outcomes.
- Collaborate with multidisciplinary teams to improve clinical outcomes and patient satisfaction.
- Manage relationships with community partners, resulting in increased resource availability and utilization.
- Execute billing tasks and maintain accurate records for payroll, insurance, and regulatory purposes.
Senior Loss Recovery Representative II
GM Financial
08.2015 - 05.2023
- Provided leadership and guidance to a team of loss recovery account representatives, ensuring effective communication and collaboration.
- Developed and implemented customer engagement strategies to resolve conflicts and improve productivity.
- Managed complex charge-off accounts and negotiated loan repayment plans with clients resulting in a 75% settlement arrangement to protect company's financial assets.
- Oversaw budget planning activities and ensured transparency in financial operations.
- Built rapport with customers and resolved escalated issues to ensure high levels of satisfaction.
Assistant Manager
Regional Finance
09.2013 - 08.2015
- Managed client accounts and established relationships to drive growth opportunities through referrals and repeat business.
- Implemented client relationship management strategies to exceed satisfaction goals and promote retention.
- Oversaw administrative tasks, including authorizing checks for loans and reconciling branch expenses.
- Facilitated account resolution on delinquent accounts and established repayment plans to increase repayment rates.
- Increased branch loan portfolio by 40% through promotion of compelling value propositions and launching strategic marketing strategies that highlighted client-oriented service.
Education
High School Diploma -
Beloit Memorial High School
Beloit06.1997
Skills
- Team Leadership and Development
- Strategic Planning and Execution
- Customer Relationship Management
- Financial Analysis and Budget Management
- Operational Efficiency Improvement
- Problem-Solving and Decision Making
Timeline
Lead Case Manager (Hybrid)
Family Community Case Management
02.2023 - Current
Senior Loss Recovery Representative II
GM Financial
08.2015 - 05.2023
Assistant Manager
Regional Finance
09.2013 - 08.2015
High School Diploma -
Beloit Memorial High School
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