KING KODUA
Yonkers,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Data Analyst
Transworld Systems Inc.
Augusta, GA
01.2022 - 01.2024
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Provided data-driven solutions to support decision making.
- Transform and load data into databases.
- Translated raw data into meaningful information using statistical techniques.
- Implemented machine learning algorithms like Linear Regression, Logistic Regression and Random Forest for classification and prediction purposes.
- Maintained documentation of all the processes related to Data Analysis.
- Utilized advanced analytics tools such as Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Disseminated information regarding tools, reports or metadata enhancements.
IT Help Desk Agent
Lehman College, CUNY
BRONX , NY
02.2020 - 01.2021
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Science - Computer Science and Programming
Lehman College of The City University of New York
The Bronx, NY05-2025
Skills
- Customer Service and Assistance
- Safety Regulations
- MS Office Proficiency
- Correcting Discrepancies
- Project Management
- Verbal Communication
- Analytical and Critical Thinking
- Data Entry
- Multitasking Abilities
- Dependable and Responsible
- Team building
- Application Development
Affiliations
- employee of the month 2x
Accomplishments
- goggle certificate data analyst
Languages
English
Full Professional
French
Professional
Spanish
Limited
Timeline
Data Analyst
Transworld Systems Inc.
01.2022 - 01.2024
IT Help Desk Agent
Lehman College, CUNY
02.2020 - 01.2021
Bachelor of Science - Computer Science and Programming
Lehman College of The City University of New York
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