Krystle-Ann Morgan Bullock
Fort Lauderdale,FL
Summary
Experienced insurance industry professional with a strong background in marketing and sales of diverse insurance products and claims services. Thrives in fast-paced, deadline-driven environments, consistently delivering successful outcomes. Skilled in data analysis and cost-effective problem-solving, adept at meeting client needs by recommending appropriate insurance solutions to ensure financial security. Dedicated to providing exceptional service and value to clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Analyst
Advanced Health Services
10.2023 - Current
- Developed dashboards with Tableau to monitor key performance indicators.
- Translated raw data into meaningful information using statistical techniques.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Optimized existing database structures for better performance on analytics tasks.
- Implemented data analysis methods to track process effectiveness and detect inconsistencies in information.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Enhance health
08.2022 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted available products and services to customers during service, account management and order calls.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Security Officer
Allied Universal Security Services
01.2023 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
DOT Courier
FedEx
08.2021 - 07.2022
- Reported issues to supervisors resulting in increased customer satisfaction.
- Conducted pre-trip inspections on vehicles prior to each shift start time.
- Reported any incidents involving accidents or damaged cargo immediately.
- Maintained adherence to stringent delivery deadlines.
- Maintained accurate records of all deliveries, including tracking numbers and signatures.
DOT Driver
Amazon
12.2020 - 06.2022
- Maintained an up-to-date valid driver's license throughout employment term.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Provided customer service by answering questions about routes or delivery times as needed.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Coordinated efficient routes to avoid delays and optimize schedules.
Home Health Aide
Life Guide services
11.2019 - 03.2020
- Documented care provided and submitted notes to supervisor.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Planned, prepared or served meals to patients according to prescribed diets.
Bartender/cashier/server
Kickin Crawfish
05.2019 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
Graphic And Digital Arts And Design
Edna Manley College
Kingston/JamaicaHigh School Diploma -
May Pen High School
Jamaica06.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Data analysis
- Hazardous materials handling
- Safe driving practices
- Planning routes
- Maintaining safety
- Truck driving
- Assisting customers
- Safety reporting
- Lifting heavy objects
- Effective communication skills
- Picking up deliveries
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Housekeeping
- Vital signs monitoring
- Dressing assistance
- First aid and safety
- Mobility support
- Behavioral support
- Patient transportation
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
Certification
- NA Nurse Asistanse
- Domestic Violence
- Alzheimer's Disease
- HIV-HBV-AIDS 104 Seminar
- OSHA-Control Infection Training
- HIPPA
- CPR/ First AID
- DCCC Direct Corp Competence
- Zero Tolerance
- DOT/commercial drivers license
- Life and health 2/15 license
- Home Health Aid certification
- Class D security license
Timeline
Data Analyst
Advanced Health Services
10.2023 - Current
Security Officer
Allied Universal Security Services
01.2023 - 04.2024
Customer Service Representative
Enhance health
08.2022 - Current
DOT Courier
FedEx
08.2021 - 07.2022
DOT Driver
Amazon
12.2020 - 06.2022
Home Health Aide
Life Guide services
11.2019 - 03.2020
Bartender/cashier/server
Kickin Crawfish
05.2019 - 09.2019
Graphic And Digital Arts And Design
Edna Manley College
High School Diploma -
May Pen High School