KINGSLEE SEE
Nurse
Wylie,TX
Summary
Results-oriented achiever and goal-oriented professional equipped with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Ready to tackle new challenges with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Warehouse Fulfillment Specialist
Walgreens Micro-fulfillment
02.2024 - Current
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Took on extra 1-hour shifts during back logged periods to meet tight shipping deadlines.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
New Business Underwriter
Manulife Business Processing Services
04.2022 - 07.2023
- Enhanced underwriting quality by conducting thorough risk assessments and evaluations for new business opportunities.
- Implemented innovative rating models that improved accuracy in premium calculations for various lines of business across multiple territories.
- Continuously optimized underwriting guidelines based on market trends, emerging risks, and changing regulatory environments.
- Contributed significantly toward achieving departmental goals through consistent delivery of high-quality work within tight deadlines while achieving 99% accuracy.
- Streamlined workflow processes to increase productivity, enabling faster turnaround times for policy approvals.
- Identified potential risks during the underwriting process, ensuring adherence to established guidelines and regulatory requirements.
- Negotiated favorable terms with brokers and agents, ensuring a win-win situation for both parties and maintaining long-term relationships.
- Provided guidance and mentoring to junior underwriters in order to improve their skills and overall team performance.
- Maintained an up-to-date knowledge of industry trends, market conditions, and competitor products to stay competitive in the marketplace.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Collaborated with other professionals to develop innovative underwriting solutions.
Junior Nurse I
Hemotek Renal Inc.
10.2021 - 01.2022
- Same function as stated in Nephrology Nurse
Nephrology Nurse
B. Braun Avitum Philippines Inc.
05.2021 - 09.2021
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Promoted safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Ensured proper function of dialysis equipment through regular maintenance checks and troubleshooting efforts as needed.
- Assessed patients'' vital signs before, during, and after dialysis treatments, ensuring prompt intervention in case of any complications.
- Collaborated with interdisciplinary healthcare teams to develop personalized care plans for patients with kidney disease.
- Increased patient adherence to treatment protocols by providing education on importance of fluid restrictions, dietary guidelines, and medication management.
- Enhanced patient comfort by providing compassionate care and addressing individual needs during hemodialysis treatments.
- Developed strong rapport with patients through active listening skills and empathy, promoting trust in their healthcare providers.
- Safeguarded patient safety by promptly identifying potential contraindications or allergies prior to initiating hemodialysis treatments.
- Administered medications and treatment to patients and monitored responses.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Improved patient outcomes by providing high-quality acute hemodialysis care and monitoring vital signs during treatments.
Live in Caregiver
Private Employer
09.2019 - 12.2020
- Maintained clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
- Implemented strategies for fall prevention in home environment to minimize injury risk for elderly or disabled clients.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
- Identified potential hazards within home environment, making necessary adjustments to ensure client safety and comfort.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Medical Claims Adjudicator (Re-hired/Re-Employed)
Manulife Business Processing Services
02.2019 - 08.2019
- Same functions as stated in Medical Claims Adjudicator
Medical Claims Adjudicator
Manulife Business Processing Services
09.2014 - 03.2018
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced errors in claims adjudication through diligent review of policies and thorough investigation of claims.
- Managed a caseload of complex claims , ensuring proper handling and timely resolution for optimal outcomes.
- Conducted regular audits on completed claims to identify areas for improvement and implement corrective measures as needed.
- Increased accuracy in claim assessments by staying current on industry trends, regulations, and best practices.
- Enhanced customer satisfaction by providing timely and accurate claims decisions, while maintaining open lines of communication with policyholders.
- Mentored junior team members on best practices in claims handling, fostering a collaborative and supportive workplace environment.
- Executed claims processing, while generating increased revenue.
- Expedited payment disbursements by efficiently managing claim settlements and documentation requirements.
- Maintained detailed records of all claims-related activities, fostering transparency and accountability within the department.
- Collaborated with team members and management to meet goals.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Customer Relations Assistant
China Banking Corporation
06.2013 - 08.2014
- Enhanced customer satisfaction by promptly addressing and resolving complaints and concerns.
- Trained new employees on company policies and best practices in customer relations, ensuring a consistent level of service across the team.
- Implemented efficient procedures for handling customer inquiries, leading to quicker response times and increased satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Utilized strong organizational skills to manage multiple account applications simultaneously, minimizing delays and ensuring timely completions.
- Demonstrated adaptability by learning new software systems and tools quickly, improving overall productivity within the department.
- Efficiently managed high-volume workloads while maintaining a keen focus on accuracy and quality of service delivery.
- Maintained up-to-date knowledge on bank products, services, and regulations to provide accurate information to clients.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Responded to customer inquiries regarding new accounts and account services.
- Maintained customer records and updated account information.
- Greeted customers and delivered information about new account processes.
- Explained account terms and conditions to customers.
Customer Service Representative
Teleperformance
02.2013 - 04.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Clinic Nurse/ Annual Check Up Nurse
My Health Clinic
03.2010 - 01.2012
- Educated patients, families and caregivers about conditions and treatments.
- Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements.
- Coordinated referrals to specialists or external healthcare providers when necessary for specialized care.
- Educated patients on disease prevention and management, promoting healthy lifestyle choices.
- Monitored vital signs regularly to track patient progress and respond promptly to any changes or abnormalities.
- Developed strong rapport with patients, fostering trust and open communication for better understanding of their concerns.
- Assisted physicians during examinations and procedures, providing expert clinical support as needed.
- Administered medications accurately, adhering to strict protocols and safety guidelines.
- Observed and assessed patients to identify concerning symptoms.
- Improved patient well-being by offering advice on preventive health measures.
- Improved patient satisfaction by delivering high-quality care and addressing individual needs.
- Collaborated with interdisciplinary teams for comprehensive patient care, ensuring optimal health outcomes.
- Reduced patient wait times through effective triage and prioritization of tasks.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team goals.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Conducted thorough patient assessments to identify medical issues and develop appropriate treatment plans.
- Implemented infection control measures consistently, maintaining a safe and sanitary clinic environment for patients and staff.
- Conducted health assessments to identify patient needs, leading to more accurate diagnoses and treatment plans.
- Assisted in surgical procedures, ensuring sterile environment and supporting surgeons for optimal patient outcomes.
- Monitored vital signs and patient responses to treatments, adjusting care plans for optimal health improvements.
- Improved efficiency of clinic operations by maintaining inventory levels and ensuring availability of medical supplies.
- Facilitated patient education on disease management and prevention, promoting healthier lifestyle choices.
Education
Bachelor of Science - Nursing
Our Lady Of Fatima University
Valenzuela City03.2007
Skills
- Stock replenishment
- Time management
- Safety compliance
- Attention to detail
- Problem-solving abilities
- Data interpretation & Claims handling with Underwriting Expertise
- Multitasking
- Team collaboration
- Dialysis machine operation Hemodialysis administration
- Vascular Access care
- Blood transfusion administration
- Quality improvement
Certification
- Registered Nurse: New York
- Infection Control
- Child Abuse Identification
- Registered Nurse: Philippines
- Basic Life Support and Advanced Cardiac Life Support
- Hemodialysis Training Course
- Intravenous Management for Deep Vein Thrombosis
- Dimensions in Dialysis
- Basic Skills Training
- Critical Care Course
- Emerging Trends on Cardiopulmonary Care
Languages
Tagalog
Native or Bilingual
Chinese (Mandarin)
Limited Working
Chinese (Hokien)
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Fulfillment Specialist
Walgreens Micro-fulfillment
02.2024 - Current
New Business Underwriter
Manulife Business Processing Services
04.2022 - 07.2023
Junior Nurse I
Hemotek Renal Inc.
10.2021 - 01.2022
Nephrology Nurse
B. Braun Avitum Philippines Inc.
05.2021 - 09.2021
Live in Caregiver
Private Employer
09.2019 - 12.2020
Medical Claims Adjudicator (Re-hired/Re-Employed)
Manulife Business Processing Services
02.2019 - 08.2019
Medical Claims Adjudicator
Manulife Business Processing Services
09.2014 - 03.2018
Customer Relations Assistant
China Banking Corporation
06.2013 - 08.2014
Customer Service Representative
Teleperformance
02.2013 - 04.2013
Clinic Nurse/ Annual Check Up Nurse
My Health Clinic
03.2010 - 01.2012
Bachelor of Science - Nursing
Our Lady Of Fatima University
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