KINGSLEY DARLINGTON
Orange Park,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
12
12
years of professional experience
Work History
Remote Virtual Assistant
Teemwork.ai
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Entered supervisor's shopping list into online shopping site and coordinated deliveries.
- Managed CRM input, exports and clean up.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Remote Call Center Agent
Xtreme Jeeperz LLC
11.2019 - 10.2023
- Followed customer service uniformly in handling customer issues
- Demonstrated data entry skills, inputting and processing high-volume data within shared drives
- Answered calls and emails efficiently, offering round-the-clock client and customer care
- Uploaded files and entered data into the records management system
- Coordinated virtual meetings effectively, distributing relevant information in good time.
Remote Transcriptionist
Teemwork.ai
07.2017 - 09.2019
- Proofread completed and existing transcript to meet styling brand guidelines
- Listened carefully, paying attention to accent and cultural nuances
- Transcribed audio from various sources, listening attentively to deliver correct, actual dictation
- Coordinated with clients regarding any transcribing amendments and made changes for complete accuracy.
Remote Call Center Representative
Affinity Sites
02.2015 - 03.2017
- Answered emails efficiently in handling client issues
- Collaborated with other call center professionals to improve customer service
- Recorded details from customer communication on CRM.
Graphic Design Assistant
Xtreme Jeeperz LLC
08.2013 - 05.2015
- Completed final touches for projects such as image sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Designed creative digital displays used in online advertising for local businesses.
- Implemented design feedback from customers and internal stakeholders to improve project outcomes.
Freelance Copy Editor
AffinityX
09.2011 - 06.2013
- Reviewed and edited content for correct grammar and style.
- Recommended copy edits based on knowledge of the target audience and internal and external style guides.
- Created headlines, subheads, and photo captions for local and national news stories.
- Collaborated with editors and page designers to create polished, attractive products.
Education
Associate degree - Education
Virginia College
06.2016
Skills
- Customer Service
- Critical thinking
- Verbal Communication
- Confidentiality and Data Protection
- Excellent listening
- Multitasking and Time Management
- Audio Transcription
- Microsoft Office
- Order Placement
- Excellent Written English
- Inventory Management
- Copy Proofreading and Editing
Accomplishments
- Achieved certification through the Chartered Management Institute (CMI).
- Achieved Virtual Assistant certification.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Timeline
Remote Call Center Agent
Xtreme Jeeperz LLC
11.2019 - 10.2023
Remote Transcriptionist
Teemwork.ai
07.2017 - 09.2019
Remote Call Center Representative
Affinity Sites
02.2015 - 03.2017
Graphic Design Assistant
Xtreme Jeeperz LLC
08.2013 - 05.2015
Freelance Copy Editor
AffinityX
09.2011 - 06.2013
Associate degree - Education
Virginia College
Remote Virtual Assistant
Teemwork.ai
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