Kingsley Idehen
Newark
Summary
Professional with strong expertise in system administration, ready to ensure robust IT infrastructure and seamless operations. Skilled in network management, troubleshooting, and security protocols. Focused on team collaboration, adaptability, and achieving results. Reliable and responsive to evolving technical demands. With a proven track record at Arizona Beverages INC, I excel in system upgrades and providing exceptional customer service. My expertise includes enhancing network security, implementing robust data backup solutions, and optimizing system performance. Dependable and resourceful with passion for technology and problem-solving. Possesses strong foundational knowledge in network configurations and systems maintenance, proficient in troubleshooting and security protocols. Capable of contributing to seamless IT operations and enhancing system performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
System Administrator
Arizona Beverages INC
01.2021 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
IT Help Desk/System Administrator
FISERV, INC
05.2018 - 11.2021
- Enhanced network security by implementing advanced firewall configurations.
- Configured and maintained server environments for optimal performance.
- Enabled seamless business operations by ensuring continuous availability of critical systems and applications.
- Improved system reliability with regular updates and patches.
- Bolstered data integrity with regular backups of critical information and prompt recovery following any system failures or data loss incidents.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Reduced downtime during system upgrades by performing thorough testing before deployment to production environments.
Senior System Administrator
Brila Media Group
11.2008 - 01.2018
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Managed vendor relationships for procurement of hardware and software, negotiating favorable terms and cost savings.
- Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.
- Designed scalable infrastructure to support organizational growth while minimizing costs and maintaining performance standards.
- Deployed cloud-based solutions to increase flexibility, scalability, and resiliency within the organization''s technology infrastructure.
- Reduced downtime with proactive system monitoring and timely issue resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Collaborated on cross-departmental projects resulting in improved communication between IT staff and other stakeholders.
- Safeguarding the organization data by establishing rigorous security protocols and conducting regular audits.
Education
Bachelor of Science - Computer Science
Enugu State University Of Science & Technology
Oversea09-2005
Skills
- System upgrades
- System monitoring
- Technical support
- System updates
- Microsoft Office 365
- Windows administration
- LAN and WAN control
- Hardware installation
- Remote Access
- Database administration
- Desktop troubleshooting
- Network troubleshooting
Certification
- Certified Information System Auditor (CISA)
Timeline
System Administrator
Arizona Beverages INC
01.2021 - Current
IT Help Desk/System Administrator
FISERV, INC
05.2018 - 11.2021
Senior System Administrator
Brila Media Group
11.2008 - 01.2018
Bachelor of Science - Computer Science
Enugu State University Of Science & Technology
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