Summary
Overview
Work History
Education
Skills
Timeline
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Kingsley Chigozie Nwaokorie

Seattle,WA

Summary

Versatile operations manager skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

Information Technology Core Operations Coordinator

Seattle Childrens Hopsital
08.2022 - Current
  • Streamlined operations by implementing efficient processes and procedures.
  • Boosted productivity by establishing effective communication channels between technicians and management.
  • Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly.
  • Served as Operations Manager for Tech Pod, a hub implemented to resolve walk-up technical issues for Clinicians and Healthcare Providers. Responsible for creating team schedules, managing assignment queues, and moderating a weekly huddle to improve processes.

Executive Board Member

Alpha Phi Alpha Fraternity Inc.
06.2020 - 07.2021
  • Achieved national board objectives by strategically aligning resources and initiatives with organizational goals.
  • Developed and implemented comprehensive strategic plans to drive growth, profitability, and long-term success.
  • Enhanced operational efficiency by optimizing resource allocation, streamlining processes, and implementing cost-saving measures.
  • Improved overall company performance through proactive engagement in executive decision-making processes.
  • Established effective communication channels for seamless collaboration between board members, executives, and employees.
  • Promoted a culture of accountability, transparency, and ethical conduct throughout the organization.
  • Served as Regional Assistant Vice President, the highest ranking position a college student can hold in the organization.

Desktop Support Technician

Seattle Children's Hospital
11.2021 - 12.2022
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
  • Obtained and evaluated information about new systems, peripherals and software technology.
  • Deployed MacOS and Windows devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Desktop Support Technician

Denali Advanced Integration
09.2021 - 12.2021
  • Worked as third-party vendor to diagnose and resolve issues with hardware and software covered by maintenance agreements.
  • Directly supported in-house service ticket software for non-emergency user-related issues.
  • Configured hardware, devices and software to set up work stations for employees.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Maintained current knowledge of Windows and Mac operating systems.
  • Enhanced help desk ticketing system, closing over 50 tickets in first month.

System Administrator

The Mississippi Expungement Center
06.2021 - 10.2021
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Administered, supported and monitored databases by proactively resolving database issues.
  • Coordinated with project management staff on database development timelines and project scope.
  • Tested devices and applications to identify issues and make necessary modifications.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Established network specifications and analyzed workflow, access, information and security requirements.

Information Technology Undergraduate Intern

Seattle Children's Hospital
06.2019 - 08.2019
  • Worked closely with senior staff to learn how to diagnose and resolve technical issues.
  • Configured hardware, devices and software to set up work stations for employees.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained continuous check on ServiceNow metrics, optimizing and enhancing campaigns based on current trend data.
  • Maximized strategic approaches by keeping close eye on performance and suggesting appropriate adjustments.
  • Established plans and communicated deadlines to ensure projects were completed on time.

SLAM Tutor

Jackson Heart Study
05.2018 - 08.2018
  • Tutored struggling, average and advanced students in Calculus, Trigonometry, and Algebra course materials.
  • Maintained detailed files and created charts tracking students learning progress.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Supported students with helpful study habits and exam strategies causing increase in class averages by 12%

Education

No Degree - CompTIA A+ Certification

New Horizons Computer Learning Centers
09.2022

Bachelor of Science - Computer Science

Tougaloo College
Tougaloo, MS
05.2021

Skills

  • Resolving Problems and Incidents
  • Developing Training Documentation
  • Collaborative Team Player
  • Friendly and Patient
  • Attention to Detail
  • Hard worker
  • Verbal and Written Communication
  • Analytical and Methodical
  • Microsoft Windows and Office
  • Adobe Creative Cloud
  • Strategic planning
  • Software Training
  • Hardware Training

Timeline

Information Technology Core Operations Coordinator

Seattle Childrens Hopsital
08.2022 - Current

Desktop Support Technician

Seattle Children's Hospital
11.2021 - 12.2022

Desktop Support Technician

Denali Advanced Integration
09.2021 - 12.2021

System Administrator

The Mississippi Expungement Center
06.2021 - 10.2021

Executive Board Member

Alpha Phi Alpha Fraternity Inc.
06.2020 - 07.2021

Information Technology Undergraduate Intern

Seattle Children's Hospital
06.2019 - 08.2019

SLAM Tutor

Jackson Heart Study
05.2018 - 08.2018

No Degree - CompTIA A+ Certification

New Horizons Computer Learning Centers

Bachelor of Science - Computer Science

Tougaloo College

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Kingsley Chigozie Nwaokorie