Melody Rotundo
Omaha,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have a variety of experience in customer service in every job I have worked. I am currently looking for a remote customer service or data entry jobs.
Overview
19
19
years of professional experience
Work History
Information Technology Technician
JB Computers
Omaha, NE
02.2018 - Current
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
Shipping and Reciving
Menards Distribution Center
Shelby, IA
01.2015 - 06.2017
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Checked shipments against paperwork and signed documents.
- Completed daily cycle counts and assisted with monthly audits.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Updated computer tracking system with latest product movements.
Assistant Manager Bar and Kitchen
McCoy's (Thunderbowl)
Council Bluffs, IA
02.2012 - 10.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Achieved recognition for contribution to store success by optimizing sales.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Hotel Reservation Specialist
Marriott
Omaha, NE
07.2010 - 01.2012
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved problems, improved operations and provided exceptional service.
- Explained details regarding property to acclimate patrons to resort environment.
Bartender, Server, Cook, Shift Lead, Trainer
Bufflo Wild Wings
Omaha, United States
03.2004 - 07.2011
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Education
High School Diploma -
Bryan Sr Highschool
Omaha, NE05.1997
Skills
- Help Desk Support
- System Performance Assessment
- Collaborative Team Player
- Troubleshooting Network Issues
- Customer Service Support
- Friendly and Patient
- Organizational Skills
- Resolving Problems and Incidents
- Problem Solving
- Positive and Upbeat
- Customer Needs Assessment
- Customer Communication and Empathy
Timeline
Information Technology Technician
JB Computers
02.2018 - Current
Shipping and Reciving
Menards Distribution Center
01.2015 - 06.2017
Assistant Manager Bar and Kitchen
McCoy's (Thunderbowl)
02.2012 - 10.2015
Hotel Reservation Specialist
Marriott
07.2010 - 01.2012
Bartender, Server, Cook, Shift Lead, Trainer
Bufflo Wild Wings
03.2004 - 07.2011
High School Diploma -
Bryan Sr Highschool