KINJAL PATEL
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Director, Client Success Delivery
Brand Muscle
01.2021 - Current
- Responsible for the overall strategy and success of the Customer Success team.
- Increased company revenue by streamlining processes and implementing cost-saving measures
- Enhance the client relationship through proactive and innovative project and people management and deliverable recommendations
- Oversee all aspects of successful delivery of contracted technical and creative projects
- These includes project planning, fact-finding, execution, timing, functionality, troubleshooting, quality, and cost
- Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
- Recommend and act to direct the analysis and solutions of client issues and problems related to deliverables and services, in the best interest of both the client and Brandmuscle.
- Oversee all aspects of the employee lifecycle of team members assigned to their accounts including the onboarding, training, and development, and administering reviews to the team
- Develop and recommend short-term and long-term objectives, strategies, and tactics for the Client Success Team.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Manager, Analytics/Research Services
Personica Inc (Former Fishbowl, Inc)
01.2020 - 01.2021
- Lead ongoing operations of the successful research & competitor Price Analytics at Personica Inc - collecting, transforming and analyzing millions of records annually to provide custom reports for the restaurant industry
- Extensive expertise in managing the collection and reporting of a huge number of data sets that impact daily business decisions in Tableau
- Manage complex analytics and research projects through delivery
- Manage execution of projects all across the internal and external departments
- Able to analyze the data and able to communicate and cater for different types of client needs
- Constantly improve current processes, think about new Revenue streams
- Expert in Competitor Data Analytics and Competitor Price Research
- Provide support to VP Analytics Services as needed for team administration and budgeting.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Associate Business Analyst/Project Manager
Fishbowl Inc
01.2017 - 01.2019
- Collaborate with the Delivery Partners in establishing project milestones to be completed by business analysts and data engineering team
- Monitor progress and communicate project status on a weekly basis; including identify critical timelines approaching, and flag issues to affected stakeholders
- Lead weekly status meetings between India and US counterparts for status updates and critical timelines
- Organize competitor price collection projects and other support to primary data collection team as needed
- Conduct business trend QA evaluation after initial data loads are set, and same for existing clients with data updates
- Manage data in Tableau to create standard reports on the client's business, on a periodic basis, making these available to respective delivery teams.
Senior Operations Manager
Ami Healthcare Management
01.2013 - 01.2017
- Coordinated and supervised the billing of 5 physicians and third party collections
- Reduced the account's $1.7M accounts receivable to $600K in 6 months by implementing strategic tactics with the patients and insurance companies
- Improved revenue for most recent cardiovascular provider over 25% with the same patient load with extensive concentration on sending invoices within 24 hours time
- Coached and developed a team of employees, generating annual revenue of over $1M and addressing concerns of approximately 30,000 customers
- Managed several accounts on daily basis, ensuring reports are up to date and patient accounts are clear of balances
- Monitor revenue production by evaluating reports and recognize possible issues and ensure the issues are solved within time range of 48 hours
- Prepare monthly financial summary reports for old accounts and make collection calls to ensure proper payments were received.
Senior Billing Specialist
Ami Healthcare Management
01.2009 - 01.2012
- Billing for Family Medicine, Ophthalmology, and Cardiology specialties
- Streamlined billing processes by implementing new software and procedures, reducing errors and increasing efficiency.
- Optimized revenue generation by identifying under-billed accounts and working closely with clients to rectify the situation.
- Developed customized reports for management, providing valuable insights into billing trends and areas for improvement.
- Proactively identified potential billing issues by regularly reviewing contract terms and conditions for accuracy and consistency.
Education
Master of Business Administration -
Robert H. Smith School of Business, University of Maryland
College Park, MD01.2017
Bachelor of Biological Sciences -
University of Maryland
College Park, MD01.2013
Skills
- Problem Solving
- Relationship Management
- Budget Control
- Strategies and Goals
- Project Coordination
- People Management
Languages
English
Full Professional
Telugu
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional
additional information - software experience
- Visio
- JIRA
- Smart sheet
- Salesforce
- Tableau
- MS Excel
- GE centricity
- Medical Manager
- All scripts
- Amazing Charts
Timeline
Director, Client Success Delivery
Brand Muscle
01.2021 - Current
Manager, Analytics/Research Services
Personica Inc (Former Fishbowl, Inc)
01.2020 - 01.2021
Associate Business Analyst/Project Manager
Fishbowl Inc
01.2017 - 01.2019
Senior Operations Manager
Ami Healthcare Management
01.2013 - 01.2017
Senior Billing Specialist
Ami Healthcare Management
01.2009 - 01.2012
Master of Business Administration -
Robert H. Smith School of Business, University of Maryland
Bachelor of Biological Sciences -
University of Maryland
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