Kinley Holloway
Whitehouse,TX
Summary
Proficient eye care professional experienced in taking facial measurements, discussing lenses, submitting accurate work orders, and knowledge to perform in any department such as pre-screens and labs. Multitasks effectively to handle different needs of multiple patients with speed and accuracy. Excellent communication and conflict resolution skills.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
GA Chic LLC
06.2022 - Current
- Supervised and performed day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the owner to develop strategic plans for business growth and improvement.
Optician
Stanton Optical
02.2022 - 05.2022
- This was an understood three months position. This location was in their Quarter One, busiest season of the year, and I just moved back to Tyler and cleared from maternity leave. This location needed temporary assistance which worked perfectly while I waited for my current occupation to be available.
General Manager
My EyeLab
05.2021 - 01.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high patient satisfaction.
- Oversaw patient/optician communications during checkout/sale, pre-screening room operations, patient needs, relations with contacts and brand reps, etc.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Manager
My Eyelab
11.2020 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to patients, assessing needs, and maintaining current knowledge of patient preferences for positive experience
Assistant Manager in Training
Stanton Optical
10.2019 - 11.2020
- Enhanced team productivity by receiving ongoing training and coaching from staff members.
- Trained and obtained knowledge of optics, equipment operations in pre-screen rooms and lab, and patient/optician communications.
- Received Elite Sales Member award, this award is given to opticians who had minimum of $500,000 or more within one year.
Customer Service Representative Lead
Bed Bath and Beyond
06.2018 - 11.2019
Sales Associate
American Eagle Outfitters, Inc
03.2017 - 07.2018
Teacher/ Day Care Worker
The Growing Stick
06.2017 - 03.2018
Cashier/ Shoe and T-Shirt Associate
Racquet & Jog
07.2015 - 03.2017
Education
High School Diploma -
Whitehouse High School
Whitehouse, TX05.2016
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Time Management
- Attention to Detail
- Store operations
- POS systems operations
- Hiring and Training
Timeline
Assistant Store Manager
GA Chic LLC
06.2022 - Current
Optician
Stanton Optical
02.2022 - 05.2022
General Manager
My EyeLab
05.2021 - 01.2022
Assistant Manager
My Eyelab
11.2020 - 05.2021
Assistant Manager in Training
Stanton Optical
10.2019 - 11.2020
Customer Service Representative Lead
Bed Bath and Beyond
06.2018 - 11.2019
Teacher/ Day Care Worker
The Growing Stick
06.2017 - 03.2018
Sales Associate
American Eagle Outfitters, Inc
03.2017 - 07.2018
Cashier/ Shoe and T-Shirt Associate
Racquet & Jog
07.2015 - 03.2017
High School Diploma -
Whitehouse High School
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